Pros
Global brand (part of the Nestlé family).
Cons
Bosses are all about targets! Targets! Targets! And nothing else matters to them! Very poor value system. Associates' personal development doesn't mean a thing to the bosses. Bosses also often have their favourites who they manipulate incoming/big sales leads for, handing these leads to them even when it shouldn't have gone to them but to someone else instead. Bosses hire more heads and push up the target bar for each individual to unrealistic levels so that at the end of the day when all the individual achievements are pulled together, the collective results are far higher than what the HQ in Switzerland is expecting from the UK business, thereby making the bosses look good but leaving behind a huge number of frustrated and unfulfilled associates. Little or no attention paid to relevant associate training. Most of what they spend time training you on is how their coffee is sourced and why it's the best quality of coffee from the farms. Zero training on core functions of the job. So you're left to your devices to swim or sink! Generally, a huge disappointment considering the business's status as part of the Nestlé family.