Is Nespresso a good company to work for?

Nespresso has an overall rating of 4.2 out of 5, based on over 3,219 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 91% of employees would recommend working at Nespresso to a friend and 51% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Chef De Projet , Vendeur and Conseiller Clientèle .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

91% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 4.4 out of 5 for work life balance, 4.4 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 196 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 119 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews)); "Great Team and Product" ((in 68 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 159 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 43 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 19 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What Nespresso locations have received the highest employee ratings?

Bordeaux , Lyon , Nice , Issy-les-Moulineaux , Lille , Paris

Nespresso reviews

Compare reviews

4.2

91% would recommend to a friend

(1,229 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Work/Life balance

4.3

Compensation and benefits

4.0

Senior management

3.5

Career opportunities

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,229 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Jul 8, 2025

Cool place

Team lead

Recommend

CEO approval

Business Outlook

Pros

Good benefits, good people, supportive management

Cons

Work life balance is just OK

Nespresso Response

11mo

Hello, Thank you for taking the time to provide us with your review. It is wonderful to see that you enjoyed working with your colleagues and appreciated your management team. We are glad that you valued the various perks and benefits we offer our people. Ensuring a healthy work-life balance for our employees is one of our main priorities. Your feedback is crucial in helping us improve and create a sustainable workplace for all our employees. Wishing you the best in your new endeavors. Thank you.

1.0

Jul 7, 2025

Nespresso Is The Worst Company In The World

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

- favoritism -if you are related to a manager , married to a former manager’s sibling you can get any role you want - time theft: managers who work remote are not really working. They get fake manager titles so they can remain on the payroll. There are managers who never come to the office and have fake manager titles on paper receive a paycheck for 20 years but they are not really working from home. They are raising kids and doing things that have nothing to do with work but are still on the payroll wink wink

Cons

-Corrupt Human resources management that intimidates employees and whistleblowers - horrible pay -corrupt gossip and clicks - office managers who falsely accuse coffee specialists of stealing to deflect attention away from the fact that they are taking cups and items from the kitchen . They falsely accuse employees to deflect attention away from their corrupt actions

Nespresso Response

10mo

Hello Colleague, Thank you for your feedback, it will be shared with the responsible team. We value your insights and are committed to fostering a workplace where everyone is treated with dignity and respect. Wishing you well. Thank you.

2.0

Jul 4, 2025

Meh

Senior coffee specialist

Recommend

CEO approval

Business Outlook

Pros

They have great benefits overall

Cons

The way the company is run is with disregard for those in the stores - very much feel that HO is living the high life

Nespresso Response

10mo

Hello Colleague, Thank you for sharing your thoughts with us. We’re glad to hear that you appreciate the great benefits we offer, as we strive to provide our team with competitive and rewarding perks that enhance their overall experience. However, we are truly sorry to learn about your concerns regarding the management approach between the head office and store operations. We understand how important it is for all team members to feel valued and supported, regardless of their location. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to fostering a more collaborative and nurturing company culture. Please feel free to reach out to your local HR team if you would like to discuss your experiences further. We are always open to dialogue. Best wishes in your career. Thank you.

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