Is Nespresso a good company to work for?

Nespresso has an overall rating of 4.2 out of 5, based on over 3,217 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 91% of employees would recommend working at Nespresso to a friend and 51% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Chef De Projet , Vendeur and Conseiller Clientèle .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

91% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 4.4 out of 5 for work life balance, 4.4 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (378) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (37) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 188 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 123 reviews)); "Pay is good and is widely flexible" ((in 114 reviews)); "Good salaries and bonuses." ((in 78 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 70 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 156 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What Nespresso locations have received the highest employee ratings?

Bordeaux , Lyon , Nice , Issy-les-Moulineaux , Lille , Paris

Nespresso reviews

Compare reviews

4.2

91% would recommend to a friend

(1,227 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Work/Life balance

4.3

Compensation and benefits

4.0

Senior management

3.5

Career opportunities

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,227 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

May 19, 2026

Excellent training and skills development in a demanding role

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Working as a Coffee Specialist at Nespresso helped me develop strong communication, customer experience, and sales skills in a premium retail environment. Great training, supportive team, and daily interaction with diverse customers.

Cons

The role can be demanding during peak hours and KPI-focused, but overall it’s an excellent experience for personal and professional growth.

Nespresso Response

1w

Hello colleague, Thank you for sharing your review with us. We are delighted to read you value various skills you acquired while working at our company. It is important to us to foster a welcoming environment where everyone can grow and succeed. Regarding the points you highlighted, we strive to provide exceptional service, and we recognize that this sometimes can be demanding. At Nespresso, we greatly appreciate our people and their the efforts of in delivering quality results, and we constantly make sure that everyone is well-equipped and supported. Your insights are much appreciated, as they help us improve. You are also always welcome to reach out to your HR or management team, so we can look further into what you raise. We wish you the best in your journey with us. Thank you.

3.0

May 7, 2026

Nice workplace with commission but pressure from mystery shoppers

Brand ambassador

Recommend

CEO approval

Business Outlook

Pros

Commission John Lewis is a nice place to work Coffee

Cons

Mystery Shopper Pressure Hard to get off shifts

Nespresso Response

2w

Hello, Thank you for sharing your feedback regarding your experience with us. We appreciate your positive comments about the remuneration structure and the availability of coffee. Regarding the pressure from mystery shopper evaluations, it is crucial for us to cultivate an environment where employees feel confident and supported in their roles. Additionally, we understand that securing time off can be challenging, and we are continuously exploring ways to improve our scheduling practices to better accommodate our team. We will share your insights with the relevant team to enhance our workplace conditions. Wishing you all the best in your future endeavors. Thank you.

3.0

May 2, 2026

Clear tasks, but stressful during busy seasons

Stock specialist

Recommend

CEO approval

Business Outlook

Pros

Tasks are clear. Somewhat smooth operation procedures.

Cons

During busy seasons it's stressful and emotionally draining

Nespresso Response

1mo

Hello, Thank you for taking the time to share your feedback and reflect on your experience at Nespresso. We are pleased to read that you valued the clear tasks and the structured nature of our operational procedures, as clarity and consistency are important to us. Regarding the drawbacks you highlighted, it is upsetting to know that you felt stress on your position. Your comments have been noted and will be taken into consideration as we continue to develop our operational approach and support our teams, especially during periods of increased activity. We appreciate all feedback we receive, as it helps us continuously review and enhance our ways of working. Thank you for your contribution, and we wish you every success in your future professional endeavors.

Viewing 4 - 6 of 1,227 Reviews

Jobs at Nespresso

Vendeur CDD (H/F)

Paris

View job

Conseiller clientèle - CDD (H/F)

Vendeur - 11,5h - (H/F)

Le Chesnay

View job

Nespresso

Nespresso reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Excellent training and skills development in a demanding role

Nice workplace with commission but pressure from mystery shoppers

Clear tasks, but stressful during busy seasons

Jobs at Nespresso

Nespresso reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Nespresso reviews FAQs

Jobs at Nespresso