Is Nespresso a good company to work for?

Nespresso has an overall rating of 4.2 out of 5, based on over 3,217 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 91% of employees would recommend working at Nespresso to a friend and 51% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Chef De Projet , Vendeur and Conseiller Clientèle .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

91% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 4.4 out of 5 for work life balance, 4.4 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (378) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 184 reviews)); "discounts and free coffee" ((in 122 reviews)); "Pay is good and is widely flexible" ((in 118 reviews)); "Good salaries and bonuses." ((in 77 reviews)); "Great Team and Product" ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 155 reviews)); "Work work work No work life balance!" ((in 48 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What Nespresso locations have received the highest employee ratings?

Bordeaux , Lyon , Nice , Issy-les-Moulineaux , Lille , Paris

Nespresso reviews

4.2

91% would recommend to a friend

(1,227 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Work/Life balance

4.3

Compensation and benefits

4.0

Senior management

3.5

Career opportunities

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,227 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Nov 1, 2025

Fun for a short time

Crew

Recommend

CEO approval

Business Outlook

Pros

Free coffee and it can be fun to learn

Cons

Micro management and strict mystery shopping

Nespresso Response

6mo

Hello colleague, Thank you for sharing your insights regarding your time with us. We’re pleased to hear that you enjoyed the free coffee and found the learning opportunities to be fun. Regarding the practices you mentioned, we understand that these aspects can create challenges in the work environment, and we are committed to finding a balance that supports both staff and operational standards. Additionally, we recognise the importance of fostering a supportive atmosphere where employees feel valued for their contributions rather than their appearance. We appreciate your candour and will certainly consider your feedback as we strive to create an even better workplace. If you have any additional suggestions or concerns, please feel free to reach out to your local HR team. Wishing you continued success at Nespresso. Thank you.

4.0

Oct 29, 2025

Great Company

Boutique manager

Recommend

CEO approval

Business Outlook

Pros

Benefits are wonderful and people are valued

Cons

Technology is not easy to use at first but once you get it , it works out.

Nespresso Response

6mo

Hello colleague, Thank you for sharing your thoughts about your experience with us. It is wonderful that you feel valued. We are also glad to provide our people with various perks and benefits as a part of our Total Rewards package. Thank you for appreciating our efforts in this area. Regarding the cons you outlined, we are sorry that you aren’t fully satisfied with your experience. We are constantly growing and evolving, and we understand that this can be challenging at times. At Nespresso, we put a lot of effort into ensuring that everyone is properly assisted, trained and informed on every level. Your feedback is very valuable, as it allows us to improve continuously. Wishing you continued success at Nespresso. Thank you.

3.0

Oct 28, 2025

Not the best, but better than other retail stores

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Free coffee each shift, coffee credits, good mentorship from managers (depends on the boutique)

Cons

Ambitious KPI targets and high pressure to perform, hard to achieve most of the time because not everyone is willing to spend on coffees. I always feel drained after each shift - because of all the talking.

Nespresso Response

6mo

Hello colleague, Thank you for sharing your thoughts about your experience with Nespresso. It’s always encouraging to know that our efforts to foster a supportive work environment are recognised. Regarding your concerns, we understand that achieving targets can be challenging, especially when customer spending habits vary. We recognise that this can be a demanding aspect of the role, and we will consider your comments as we continue to assess our team dynamics. Also, we appreciate your candid feedback about the management visibility. This insight is invaluable as we strive to understand the realities of daily operations. If you have any further suggestions or concerns, please don’t hesitate to reach out to your local HR team. Wishing you all the best in your role with us. Thank you.

Viewing 46 - 48 of 1,227 Reviews

Jobs at Nespresso

Vendeur CDD (H/F)

Paris

View job

Vendeur - Stage (H/F)

Conseiller clientèle - CDD (H/F)

Vendeur - Stage (H/F)

Nespresso

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Fun for a short time

Great Company

Not the best, but better than other retail stores

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