Lush reviews

3.7

55% would recommend to a friend

(2,224 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jul 1, 2022

Poor

Recommend
CEO approval
Business Outlook

Pros

Friendly people at lower levels

Cons

Poor management and bullying culture

3.0
Jun 2, 2022
Recommend
CEO approval
Business Outlook

Pros

50% discount Products Animal ethics Freshness policy Good pay Training

Cons

Cult mentality #lushlife No district managers No cctv People experience (HR) are bullies, don’t trust them Don’t allow staff to join unions Wasn’t allowed union rep in meeting People Experience have no idea how to run an investigation, no conflict of interest -Someone involved in the investigation shouldn’t be a note taker in other people giving evidence! Managers are left to do their own thing, which means they can do what they want - a major risk to take, I was unfortunate in mine and ending up losing my job after coming forward to report them to HR for serious illegal activities going on at work. A lot of lush depends on your manager. I know some stores have great managers, others are horrible narcissistic bullies who are left to go unchecked. Mangers meetings are essentially a big group of lushies brown nosing each other and lots of hook ups and drinking. Mark spending an extraordinary amount of money some completely ridiculous and unnecessary things which half the time don’t even work. Relationships with managers and staff are allowed. I had a manger who had 2 sexual relationships with members of staff, one of them being very young. And another manager who was the first managers replacement who was sending pictures of himself to a staff member and would make out with staff on nights out. They also bullied long standing experienced staff to a point where everybody left within about 4 months of them joining.

1.0
May 27, 2022
Recommend
CEO approval
Business Outlook

Pros

The good relationships between coworkers. The employee discount in some products.

Cons

Working in Lush just left one conclusion. It's a employer that doesn't care for the well-being of its employees in terms of WHS, payment rate, opportunities of development, retention of employees, acknowledging the loss of the knowledge and experience from the employees leaving, which leads to lost the expertise on compounding or on understanding the processes and risk of Lush products as instructed from head Quarters (UK). Senior management (senior level) is not well prepared to guide, listen, understand the production/business (mostly when they don't understand/experienced this kind of business as Lush) and don't take into account the experience from its employees, taking decisions that just damage the organisational culture, the well being (physical and mental) of the employees and honestly destroy the brand reputation.

Viewing 268 - 270 of 2,224 Reviews

Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.