Lush reviews

3.7

55% would recommend to a friend

(2,224 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Dec 7, 2022

50/50

Recommend
CEO approval
Business Outlook

Pros

Team members are great people, I always smell nice and the discount is good.

Cons

Managers are very petty and catty, staff complaints aren’t taken seriously, will pick you up on the smallest things and make a big deal out of them, supervisors enjoy a power trip.

2.0
Oct 17, 2022
Recommend
CEO approval
Business Outlook

Pros

- 50% off product - £20RRP monthly staff allowance - free fruit in staff room - very diverse and generally lovely team

Cons

The cons are that they are using the above pros instead of paying staff for the job, they are expected to do (beyond the job description). A couple of the managers have created an atmosphere of making staff turn against each other in order to feel accomplished. Very gossipy atmosphere, which is not unusual for retail, but is very heightened in the Oxford Street store. No incentive to work. For an ethical brand, this store is not run ethically. No career progression. Everything and everyone there feels temporary.

1.0
Aug 30, 2022
Recommend
CEO approval
Business Outlook

Pros

50% discount (after working 3-6 months)

Cons

This company focuses on upselling too much. Even though a customer says "I'm just browsing" I HAVE TO engage with customers otherwise the manager picks on me saying "Why didn't you do anything?".

Viewing 265 - 267 of 2,224 Reviews

Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.