Do Not Quit a Job to Work Here. Don't Be Fooled
Pros
$17 an hour and that's it. Employee discounts are given after 90 days of employment, but most everyone is terminated for "low sales" prior to getting their Louis Vuitton discount. HR Management is constantly training a new set of Client Advisors every other month to replace the ones they hired 2 months earlier. It's a gimmick. Do not leave a good job to work in the Irving, Dallas office. Big mistake... because you will soon be unemployed. Don't believe the positive reviews written on GlassDoor. They are often written by the Team Managers themselves and not actually current or terminated Client Service Advisors. Don't be fooled.
Cons
Team Managers disappear during working hours. They're not there to support you with customer concerns needing escalation or work questions. They literally disappear during work hours leaving no support for the telephone team. They actually leave the worksite. The Dallas Call Center Team Managers get bonuses based on your phone sales. Sales drop when Team Managers disappear and don't support their staff. This is when Team Managers start letting workers go because they're $$$ bonuses are directly tied to your sales. The Team Managers start behaving like bullies and gossiping about Client Service Advisor employees who are low in sales. Maybe if they stayed in the office while on the clock than they would understand why sales are low.....the phone is not ringing like you think, but would you know when you disappear.
