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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,112 total reviews)
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Tim Sweeney

66% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

Reviews by job title

10K reviews
2.0
Jun 4, 2023

Used to be a great place to build a career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've worked here a long time and been through a lot of changes. pay is decent, there are opportunities to try new things and generally work life balance has been good and very flexible. new leadership may be changing that though. it's a giant corporate environment and your experience will vary based on the team you are on. DEI focus has shifted a lot of the employee experience work to feel good programs targeting specific groups vs meaningful impact for employees generally.

Cons

New CEO has a vision and spent a lot of communication energy around it but it's pretty meaningless drivel and doesn't seem to have a consi6or clear strategy. 'Win with purpose together' is hardly inspiring and definitely doesn't mean much when it's been business as usual. Corporate groups are a mess and strategy consists of a catchy title for a bucket of work that everyone can cram their pet projects in to. Then we get calls for cuts due to 'expense pressures' that wouldn't be necessary of senior leadership could actually define a goal and prioritize resources effectively.

1.0
May 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Work life balance - that's about it. Use to be work place flexibility, but that's going away.

Cons

The company is trying to position itself as a "Best Place to Work". It ironically sees itself as an "Apple" or "Google" when it comes to work place accommodations. But it is lacking in everything about those companies - great health care, free meals, industry leading pay. Every response with a large employee audience where pay/benefits are of concern is always "we are working to match market norms" or "this is competitive with the current market". How can a company be a Best Place if it's always doing catch up? Now they are taking away the availability of remote work with a blanket mandate that all employees within 50 miles of a major office must physically be in the office 2x a week. The reasons are to network, build a collaborative atmosphere, and deepen relationships. Never have employees at the company been so vocal and opposed to a decision, yet senior management refuses to address the many and justified concerns of its employees while providing empty gestures of sympathy that it will be difficult for its people.

1.0
Aug 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Easy to get hired, easy to get by, paid well for your happiness.

Cons

LM likes to purport that they care about individual employees and value diversity, but the simple truth is above all else Liberty wants to sell itself as an ideal workplace while not needing to put in the effort. Leadership is constantly changing their direction and constantly unveiling "new and innovative methods," trying to sound like a true technology company, even though what they sell is insurance and pretty words. Working as a developer for over 3 years here, I've learned that despite endless technical instability and outdated business methods, Liberty has no intent to change its approach. Just recently all workers in my area were moved to a different building, and are now subject to a new seat reservation system. As someone that comes into the office every day and spends all day trying to do their work, it is obnoxious and inefficient to need to reserve a seating spot and move my laptop, keyboard and mouse, headset, etc., back an forth between a locker and the open empty tables we're now forced to squeeze into. Having any personal items in your area results in directors complaining and circulating emails and pictures of you and your belongings. You are essentially shamed for trying to add any amount of individuality to your area, and are viewed as an unimportant work ant whose sole purpose is to quietly come in, do work, and leave without any trace of you ever having been there. There are a slew of similar acts committed by the company and senior management, but all point to the base result that unless you are a senior manager or director, you are viewed as insignificant and they have no problem treating you as such.

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Liberty Mutual Insurance Response
6y
We appreciate you taking the time to write a review. So sorry to read that you wouldn't recommend us at this point. We are committed to creating an inclusive work environment and want Liberty to be a workplace where uniqueness is valued, employees feel that they belong, and our company reflects the diverse customers and communities we serve. Your feedback only helps us improve, so we encourage you to share your concerns with your Talent Advisor or the HR Support Center.
Viewing 25 - 27 of 10,112 Reviews

Glassdoor has 11,397 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.