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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      3.7

      63% would recommend to a friend

      (10,112 total reviews)
      avatar

      Tim Sweeney

      66% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

      Reviews by job title

      10K reviews
      2.0
      Jul 18, 2018

      Not What I Expected

      Claims
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pension which is unheard of these days. Having worked 2 other large carriers, I sort of knew what to expect in terms of benefits. LM had similar programs. Nothing that I would say would be a top level differentiation.

      Cons

      Since its merger with Safeco, the company culture has gone the wrong way. Leadership is not transparent and not supportive. I suspect that front line leaders also fear for their jobs as recent dismissals included people at their levels. I was hired because I brought 20 + years of claims experience in claims, material damage, and claims management, but they didn't want to hear about potential improvements. Don't bother applying as it i common knowledge that postings are just a formality for candidate that was already slotted for the position. I was very sad when I made the decision to leave because it took me 2 years to get into the company. It is the only company I have worked with that puts aftermarket parts on a new car with less than 1000 miles on it. That speaks volumes in my book and I would never switch my insurance to LM.

      avatar
      Liberty Mutual Insurance Response
      7y
      Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.
      3.0
      Jan 24, 2018

      If you like constant reorg, this is your job!

      Senior business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits were good (except health insurance--moved to plan where deductibles are huge).

      Cons

      Constant change...I think they reorg just for the sake of reorg. I was part of a huge downsize in IT. During my 60 day period had to take multiple people to do my work because they kept leaving. In the end had 1 week to train a replacement and the management opinion was "oh well". DO NOT believe the comments regarding working from home or otherwise telecommuting. They have downsized people just because they were telecommuters. I successfully telecommuted for over 10 years (starting with Safeco) but could not get another job in the company because I couldn't move to Boston.

      2.0
      Sep 9, 2017

      Used to be Great - Never Ending Reorganization is Killing Morale and Motivation

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart people, challenging work, flexible work schedules, work at home, great co-workers, some opportunity for movement amongst departments, some managers are great.

      Cons

      The current environment of never-ending reorganization has been affecting many for over a year resulting in low morale, minimal productivity, and lack of confidence in the company. No one knows who is responsible for anything so either too many people are involved OR not the right people. Employees are in constant fear that they are going to be laid off.

      Viewing 28 - 30 of 10,112 Reviews
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      ReviewsLiberty Mutual Insurance reviews

      Glassdoor has 11,397 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.