Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

63% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1299 reviews)); "The pay was good and everyone who worked there was very knowledgable" ((in 882 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 732 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 554 reviews)); "Flexible work from home schedule" ((in 356 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 470 reviews)); "There are good managers but also many mediocre and poor managers." ((in 255 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 152 reviews)); "Bad Upper Management" ((in 143 reviews)); "Constant reorgs and layoffs." ((in 114 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,112 total reviews)

Tim Sweeney

66% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

Reviews by job title

10K reviews

2.0

Nov 2, 2018

They want feedback...if it’s what they want to hear

Product owner

Recommend

CEO approval

Business Outlook

Pros

-Good salary -Multiple feedback mechanisms for customers and employees - attempting agile transformation -some folks really care

Cons

-No strategy at the top..”we want to be number 1” (yea!) - constant reorganizations without good rationale or consideration to impact to throughout (they are always a way to cut costs) - agile transformation already starting to signs of sliding back...devs saying “not my responsibility”, “ the business does that” ...the execs taking about “economies of scale” vs effectiveness -Getting very political (probably because of constant org changes & folks protecting their turf/nation building) - they ask for feedback but when it’s not what they want to hear they rationalize their opposition to it. - they started getting horrible reviews on grass door so they put a link to Glassdoor in their internal recognition site to get mcourage folks to give a review when they are happy.. sketchy... talk about “ leading the witness”

1.0

Jun 1, 2023

Far Right Wing Management - BUYER BEWARE

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

None. Used to be a great, progressive company that PUT PEOPLE FIRST. No more.

Cons

Despite the fact that previous management applauded the company for how effective WFH has been over 3 years - new REPUBLICAN management is anti-worker, and does not have any regard for people's circumstances. They are mandating that EVERYONE within 50 miles of an office goes in 2 days a week, no matter previous contracts, agreements, etc. They have no reason for this other than "we think it will improve engagement". WORSE, they have hundreds of comments from employees on their internal posts about this and have COMPLETELY ignored them and are still pushing their propaganda. This company will lose the most valuable people in 2023 and will not be able to recover. DO NOT COME HERE unless you're a hardcore conservative and think that work = life.

1.0

Jun 9, 2019

If You Work In Tech, Don't Come To Liberty

Product owner

Recommend

CEO approval

Business Outlook

Pros

- You can be incompetent and not get fired

Cons

- Outdated, disconnected, and inept senior management - Overly political - Limited career advancement - Poor product (tech) culture - Failed "Agile Transformation"

Viewing 22 - 24 of 10,112 Reviews

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Sales Representative, Inbound Remote

Sales Representative, Inbound Remote

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