Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

63% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1300 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 865 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 717 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 540 reviews)); "Flexible work from home schedules" ((in 349 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 471 reviews)); "There are good managers but also many mediocre and poor managers." ((in 248 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 146 reviews)); "Bad Upper Management" ((in 145 reviews)); "Constant reorgs and layoffs." ((in 117 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,114 total reviews)

Tim Sweeney

66% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

Reviews by job title

10K reviews

2.0

Dec 29, 2008

Get out while you can

Sales representative

Recommend

CEO approval

Business Outlook

Pros

The primary reason to work for Liberty is to get started and licensed in insurance. Take advantage of the great training program for new agents. The biggest drawback is that once you understand the training it never ends. You are subjected to the same continous training and meetings whether you have been with the company for 3 years or 3 weeks. It becomes very repetitive after a while.

Cons

Commissions are lower than most of the industry. Renewal commisions are wayyy lower than industry average. Lofty quotas and constant pressure are a way of life. Unfortunately, the amount of pressure is not made up for with additional compensation. Bonuses are difficult to qualify for.

1.0

Dec 28, 2008

Steer clear of this insurance player...

Field marketing

Recommend

CEO approval

Business Outlook

Pros

There are no good reasons to work at Liberty Mutual. It is a company so full of its own virtue it makes you want to cringe when you have to observe on a daily basis how unethical the "leaders" in this company are. I've looked high and low in the company to find leadership...it is simply missing. In my department...seems like a rerun of Dynasty or Knots Landing...so many backstabbing, unethical creatures running about. The benefits suck, the management sucks (at all levels), there are rodent problems in the corporate office...but they are probably afraid to bring in an exterminator as they might accidently get an executive instead of one of the rats!

Cons

There are many downsides....absolute lack of HR support in any employee issue. This company discriminates and I have witnessed harassment at multiple levels....and from what I've observed this is standard operating procedure--beat people down so that they feel week and unempowered. They regularly bring people in and then change their job responsibilities once in the door...they just assume that the person just started and has no other options. And they promote people with absolutely no leadership or experience...people who are evil and others who are just plain stupid (in addition to inexperienced). There are no upsides to this company...if you are interviewing....my advice is to continue your search!

5.0

Dec 28, 2008

Be more transparent with company changes.

Manager

Recommend

CEO approval

Business Outlook

Pros

Excellent work life balance. Opportunities to move around the company. Solid advancement opportunities. Easy to go back to school and obtain advanced degree or other professional designation. Ability to act independently.

Cons

Not enough transparency with issue affecting employees.

Viewing 10054 - 10056 of 10,114 Reviews

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Jobs at Liberty Mutual Insurance

Technical Claims Specialist

Sales Representative, Inbound, Remote

Remote Inside Sales Representative

Remote Inside Sales Representative

Remote Inside Sales Representative