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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,111 total reviews)
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Tim Sweeney

66% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,111 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

Reviews by job title

10K reviews
3.0
Apr 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Big employer based in Boston. Not many of those left. Diverse businesses within P&C. International opportunities. Base and bonus competitive.

Cons

Constant reorgs. Company overextended itself in last 5-7 years and is now retrenching. Management defensive about moves. Most of all there is little accountability at the senior levels b/c it's a mutual company. Culture is very congenial with little if any open disagreement. But it leads to behind the scenes politics.

5.0
Oct 31, 2017

One of the best companies I've worked for to date!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company has lots of opportunity for growth, great benefits package, good pay, overtime opportunities, annual raises and bonuses. They also promote a healthy work/life balance with new changes they've implemented such as working from home a couple times a week and flexible/variable shifts. Hard work is recognized, and they want to help you succeed and advance your career. You really get a sense that you are working for a company that cares about you.

Cons

I don't really have anything negative to say. I mean, sure...there are always things that can be improved upon. But the company is really good at listening to employee feedback and implementing changes as a result. So I really can't complain.

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Liberty Mutual Insurance Response
8y
Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty Mutual, and we look forward to continuing to invest in you!
2.0
Apr 10, 2018
Recommend
CEO approval
Business Outlook

Pros

- Decent salary - Great frontline people - Challenging work - People genuinely care about their co-workers and doing the right thing (frontline, some mid-level managers)

Cons

- HR recruiting is horrible and doesn’t have a good reputation. They don’t follow up on internal applications, usually don’t care if they don’t communicate status, and are so completely overwhelmed with internal applicants at the moment that they’ve limited applications in internal positions to 3 in a rolling 30 day period. Either this means that departments are being laid off (which is happening) or people are so unhappy with their current situation that they’re looking for a way off their current team. - They like to talk about respecting their employees, but it doesn’t show, especially in terms of recognizing the talent they have (see above). Internal candidates are treated like bottom feeders when applying to other roles, even when their performance has been amazing. I have colleagues who have applied internally to positions 20-50+ times without so much as a phone call, most are subjected to a boiler-plate e-mail - and these are leaders and mentors on their own teams! I have personally applied with a handful of screening calls, but no follow through happens after. If you didn’t get the point by now - if you’re looking for a job, great. But if you want to move around the company, good luck unless you know someone. It is next-to-impossible to gain traction in your career at current time. The only choice you have is to stay in your department until one leader leaves or retires. They tend to promote within, but only look at what you’re good at doing in your current role and not if you have the actual chops to manage people. - Morale is low and the company is suffering from change fatigue. They’ll spout that they know people are tired of change, but look at re-orgs as a strategy and don’t acknowledge that it’s their lack of leadership, control over their subordinates, and lack of vision that has brought the company here. Lots of standard lines about how change is good and all that, but there is no stability and everyone knows it. - Upper management doesn’t know the similarities/differences between lean and agile. Re-read that. It’s embarrassing. They had a huge investment in lean a few years ago and very few organizations even practice it anymore today. Us frontline folks went through all of this training and for what? This shows management’s utter lack of interest in learning how to make their operation better. They are simply going with the next hot thing and letting their arrogance get the best of them. - They have and are continuing to lay off people in lots of different divisions in the company. The company is also planning yet another re-org, the impact of which isn’t even fully known yet, although I suspect many redundancies are there and more layoffs will happen. But hey, at least they are having town halls to discuss...

Viewing 7 - 9 of 10,111 Reviews

Glassdoor has 11,396 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.