Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

63% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1308 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 854 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 709 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 558 reviews)); "The work from home program is nice if your manger allows you to do it." ((in 358 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 464 reviews)); "There are good managers but also many mediocre and poor managers." ((in 252 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 144 reviews)); "Bad Upper Management" ((in 143 reviews)); "Constant change and layoffs" ((in 117 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,111 total reviews)

Tim Sweeney

66% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,111 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

Reviews by job title

10K reviews

2.0

Aug 3, 2018

Politics and "yes" people - stay away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay (base and bonus). Flexible work arrangements - can work from home 1-2 days a week (if in the right department). Nice campus and location in Boston. Good opportunities for a 1st job out of college, esp in an analyst role

Cons

No strategy. Becoming a top 3 P&C Insurer is not a strategy. Re-orgs are not a strategy either. Reorgs are constant, and the CEO is dismissive of the change fatigue of the employees. Layoffs are non-stop, no one is ever secure in their jobs. People are constantly let go, or forced to reapply for their positions. Some went through 3 job eliminations in the last 3 years. No regard for subject matter expertise or business results - executives promoted from within for being agreeable and politically savvy. That breeds further 'yes man' culture and zero forward momentum. HR is a joke - allows for employees to be disposable, and fosters a terrible culture. The best talent is leaving (from executives to analysts) and no one seems to care a bit. The company has lost its soul - only 2-3 years ago it was a decent place with decent people. The CEO and his top lieutenants are to blame.

Liberty Mutual Insurance Response

7y

Thank you for your comment. It sounds like you’ve taken advantage of our flexible work arrangements. That’s great! I am sorry to hear, however, that our strategic vision hasn’t seemed clear to you. Though we are striving to be among the top three P&C insurers, we know to do so we must keep up with customer expectations. To stay relevant, every company, including Liberty Mutual, must become faster and be increasingly open to smart risk-taking, innovation and new ways of working. A huge part of that is securing the right talent and empowering them to challenge the status quo. We’d like to assure you that matching the right skills and expertise with the right role within the company is a huge focus for us. This is not a perfect process but we’re continuously learning and improving as we move forward. -Melanie

5.0

Jul 2, 2015

Top-notch Fortune 100 company

Project leader - special projects ic

Recommend

CEO approval

Business Outlook

Pros

Very competitive salary, excellent vacation policy and a robust benefits package. The people here are smart, bright and professional individuals (in my organization at least). A lot of tenured folks; some have been here for 20+, 30+ years, which has somewhat of a correlation to how much they enjoy their work. I have worked for a number of world-class companies, but by far, Liberty Mutual has been my favorite. My boss is great, I love my co-workers and the opportunities worldwide are endless.

Cons

Liberty Mutual has been in business for ages, and some of that conservative culture is apparent. Though recently, they have been pushing out initiatives to change that. Business suits are no longer mandatory in their Boston headquarters, paid maternal/paternal leave just got introduced, work from home schedules are being piloted and we now have casual Fridays. One area of improvement would be work/life balance for some departments. My observation is that some functions have a harder time managing their work or being able to take all the time off that Liberty offers. Like other conglomerates, changes take time here. There is a lot of red tape. If you are coming from a smaller firm or a start-up, the pace of change can frustrate you.

5.0

Jan 15, 2018

Great place to work.

Program manager

Recommend

CEO approval

Business Outlook

Pros

Flexible work environment, great pay and benefits, strong company performance year after year, leadership integrity, developmental opportunity, global reach

Cons

As an established company in an established industry, making changes to modernize are difficult land from time to time the effort to make change has unintended impacts. Leading the organization through changes to create business value through best application of technology is a know challenge and the company is actively working to improve.

Liberty Mutual Insurance Response

8y

Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty Mutual, and we look forward to continuing to invest in you!

Viewing 4 - 6 of 10,111 Reviews

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