employer cover photo
employer logo
employer logo

Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.6

62% would recommend to a friend

(10,115 total reviews)
avatar

Tim Sweeney

66% approve of CEO

59% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.6 out of 5 stars, based on 10,115 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

Reviews by job title

10K reviews
4.0
Jun 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Competitive Salary, Great Benefits, Flexible Work Arrangements

Cons

Sr. Management has had same communicated vision to be top 3 carrier for 10 years with no real progress toward goal. There is are frequent reductions-in-force that frequently are the result not of changing market conditions as senior leadership wants to indicate, but poor planning. As example, the company completely eliminated business analyst positions with their shift to Agile, but did not address in the new agile model who should do that work. This resulted in severe gaps that forced remaining employees to do more work with less resources. The company despite having record profits year over year continues to squeeze expenses using incomprehensible methods. As example, people traveling for work were told they couldn't order breakfast on company dime, while the company would spend hundreds of thousands of dollars to give everyone in the company a small branded item or mailer. Not to mention the well published story that the company spent millions of dollars renovating the CEO's office when he assumed his role in 2012. While salary and benefits are competitive, your success really depends on who your manager is at the company. Some leaders are great and will work hard to recognize talent. Other groups though are decidedly less invested in promoting talent which is discouraging. There are frequent changes in reporting structure due to the constant realignments/reorgs which makes it challenging to not only get work done, but to also advance one's career.

2.0
Feb 14, 2019

Trending Down

Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits, goof workplace flexibility. Still some good people.

Cons

Management - nothing is honest or straightforward. Consistently trying to please employees with rhetoric which never comes to fruition. It's a "do as I say not as I do" atmosphere. Extremely cut throat culture where everyone is promotion driven. Employees only look for themselves. Politics are nasty and the favorites move up quickly. Obedience is valued over intelligence.

avatar
Liberty Mutual Insurance Response
7y
Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.
1.0
Aug 6, 2018
Recommend
CEO approval
Business Outlook

Pros

401k, Healthcare offered, same as with most large companies.

Cons

As an employee for almost 10 years and working in several departments within Auto, Property, and Commercial lines.... I am here to tell you the Truth. Please don't fall for the fake reviews out there. Liberty Mutual is not the company it once was. Once they merged with Safeco, a few years later their entire philosophy and leadership focus changed. The "Pension" which was once defined benefit plan....yeah, that was trashed in favor of an awful Cash Balance plan that is not 1/2 as good as the former. Then, the VIP (bonus) and Merit increases were made to be nearly impossible. They accomplished this by utilizing a CSAT system that is designed to be much more difficult to attain your goals and get paid your bonus. As someone who sat in on meetings discussing these exact topics, I can confirm they do not care about the employees whatsoever. They use a "Performance Management" system to manage people out the door whom they don't like. LITERALLY. On top of this, top talent management left the company or retired in hoards as they were forced out and/or saw what changes were soon to come. Only Safeco managers got promotions while long-time upstanding Liberty Mutual employees were discriminated against, until they were either fired or encouraged to leave on their own accord. I personally witnessed crude humor and disgusting behavior from the Safeco managers who came over to Liberty Mutual. Ultimately I left because of this, and the fact that I advised upper management and nothing was done. Not surprised. I highly recommend looking elsewhere.

Viewing 61 - 63 of 10,115 Reviews

Glassdoor has 11,400 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.