Awesome people, Lousy management
Pros
Coworkers, Benefits, Remote work, Equipment,
Cons
Not gonna lie, most of my coworkers are awesome people, and I made some good friends. But management in support is terrible. The lack of culture among most LATAM managers is really scary. HubSpot's culture code mentions HEART as core values: "Humble, Empathetic, Adaptable, Remarkable, Transparent." And for every one of those values, I know at least one or two stories about how the LATAM support managers go against the company's HEART. **Humble:** One of them blocked two support reps from applying for other roles for one year because, at some point, they didn't agree with him about different topics that were discussed respectfully. **Empathetic:** A support rep went vulnerable with his manager and told her that he felt burned out. Her answer: "You're the only one who's complaining about it." In an ironic tone and she didn't do anything. **Adaptable:** One of the product experts' managers in LATAM is incapable of establishing communication with kindness and education. She talks like a prosecutor, and she's really famous for being a time bomb. **Remarkable:** It is not remarkable when a support manager accuses a rep of being unproductive in the first quarter when he knew that the support rep had an accident that kept him out of work for more than a month. Even with medical documentation, his answer was, "Yes, but you need to be on target the time you are available to work." Like it was possible to have all the metrics set for a quarter when he was off for half of the quarter due to an accident that got him hospitalized! **Transparent:** In times of low volume, support managers told support reps that they don't have to worry about completing all the required units of work; availability is enough. Then one month later, they denied senior promotions because of a lack of units. Their excuse: "You need to be on target and adapt." What does higher management think about this? Nothing, they don't care. They justify all these atrocities because "they have autonomy," and the few people who raised their voices were silenced with a contract termination from HubSpot's side, people who had their metrics on target and no excuse to be fired. They excuse their abuses in the infamous "high-performance culture," but we all know that they're gaslighting everyone who doesn't agree with them or who isn't being a bootlicker for their majestic beings. And it happens in support because the other departments aren't that rotten, and they're aware of all the hideous things that happen in support.
