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      HubSpot

      Engaged Employer

      HubSpot reviews

      3.4

      54% would recommend to a friend

      (4,163 total reviews)
      avatar

      Yamini Rangan

      64% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Reviews by job title

      4K reviews
      2.0
      Apr 10, 2024

      Quotas unattainable, AE's here are set up for failure

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great medical benefits Great flexible work arrangements (can WFH/remotely anytime) Competitive AE salary Unlimited PTO

      Cons

      - Quotas are very high, unattainable given market circumstances and average deal size. And it's crazy that AE quotas was just increased this year. - There is no work life balance at all. Even though there is unlimited PTO, I'm constantly kept on my toes due to the monthly targets. I really can never "switch-off" from work properly. My manager and teammates don't seem to think this is out of the ordinary. -Current performance management/PIP approach is scary as it's auto triggered if you fall below 70% of your combined 6 months and 9 month sales performance. This high-pressure environment where AE's do end-to-end with little focus on how to improve from a qualitative standpoint, how to utilize resources, how to successfully run on monthly quota, is highly stressful and lonely. I've seen 3 people on ramp leave due to the high stress, lack of support and the team being extremely unhelpful to new people. - Maybe it's due to the WFH/remote-first culture, but it's a highly highly metric-ed environment where the statement "if it can't be measured, it dosen't exist" applies. Management dosen't really focus on mastery of sales acumen, business acumen or quality of an AE's calls but more so just pumping out high activity numbers because that's the only thing that can be measured. - A structured program for ongoing support beyond onboarding seems to be lacking. Implementing a comprehensive system with well-defined sales methodologies, industry-specific playbooks, and territory planning tools would greatly benefit AEs. Additionally, leveraging market-specific marketing initiatives to strengthen brand awareness and providing partner development programs would be valuable assets. Notably, resources like account planning templates and tender documentation could streamline the sales process and improve efficiency. Many AE's like me currently invest significant time in developing these materials themselves, which seems unnecessary for a company of this size. - The initial onboarding training of 1 month prioritizes theoretical knowledge over practical application. Equipping new hires with skills relevant to outbound prospecting and addressing frequently asked questions (FAQs) of prospects, how to speak about the different HubSpot tiers on the pricing page etc would significantly enhance their success on ramp and beyond.

      1.0
      Feb 18, 2024

      The company has gone downhill since the layoff in 2023

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      It used to be a good company until the layoff

      Cons

      2022, they said they are not going to lay off anybody. The finance looked good. Then they laid off 7% of their workforce in 2023. 2024 comes, the company morale was at their lowest. They said There won't be another layoff, then they laid off bunch of UX Designers, and Katie Burke and bunch of HR people around her left. I bet the company told her to leave or something

      avatar
      HubSpot Response
      2y
      Hi there, this is slightly awkward, but think it's important to address this one head on. The layoffs were a low point for HubSpot's culture, no question or debate about that. And, I think we've spoken pretty honestly about the fact that this year we are really reinvesting in employees and our culture because it's critically important to the company and to our success long-term, so no argument there. With that said, there will still be changes made within teams throughout the year based on their org design and business needs, and I get that that's really hard for people to stomach, but it's a reality of how we'll operate at scale. As for me and anyone else on my team, I wasn't asked to leave--I am taking time off to recharge and excited to hand the reigns to a leader who will help create the next chapter for HubSpot's culture alongside the leaders within my team. I think the combination of new expertise and internal knowledge will do great things for HubSpot, and I'm excited to see what they do together. Sorry that you feel disappointed by our leadership--I'm hopeful the investments this year will change your point of view here. -Katie
      1.0
      Jan 25, 2024

      It's just another BigCorp with less pay.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being able to work remotely from anywhere is a great perk. It's the only one left.

      Cons

      Career Opportunities - we used to value ourselves on our commitment to helping people grow in their careers. If you're anything less than Senior II, you could be laid off, so think twice about internal mobility unless you're moving from Senior <> Senior role, which isn't happening for people starting in their journey. -Comp & Benefits - HubSpot has always paid less than the industry for the same role/tenure positions, the 401k is capped at 4%, and they've cut a lot of benefits in the name of efficiency. The culture used to make up for it, but now, with the layoffs/re-org and performance culture, take the first better offer you can find on Comp & Benefits; we'll lay you off just like they will. Culture and Values - HubSpot used to be a wonderful place with amazing co-workers, a fantastic leadership team, and a true outlier in transparency and employee respect. All gone now. It's just another BigCorp. You'll say hello to and goodbye to many great co-workers and learn some things, but don't plan on it being a company you can retire at. DI&B - We let go of ~50% of that team. Probably enough said. Senior management - another BigCorp. The CEO tries to be relatable but comes off as stiff, tone-deaf, and completely uninspiring. She supported all of the over-hiring, refused (by omission) to give up bonuses or comp for her mistakes, and only cared about the stock price going up - BigCorp. WLB - It's hard to have WLB when layoffs pile up, and you have to assume the work of a few more people.

      avatar
      HubSpot Response
      2y
      Hi, sorry to hear you're disappointed. I think being disappointed in the layoff last year is more than fair, and you're not alone in feeling that way. I think there are a lot of other reasons to be proud of this organization, but understand your perspective and appreciate you sharing it. -Katie
      Viewing 133 - 135 of 4,163 Reviews
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