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      HubSpot

      Engaged Employer

      HubSpot reviews

      3.4

      55% would recommend to a friend

      (4,151 total reviews)
      avatar

      Yamini Rangan

      65% approve of CEO

      49% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Culture & values

      3.3

      Career opportunities

      3.0

      Senior management

      HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,151 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      3.0
      Apr 13, 2022

      A good thing going sour

      Customer facing role
      Recommend
      CEO approval
      Business Outlook

      Pros

      Badass tool and some really good people

      Cons

      HubSpot prides itself on a happy-go-lucky culture but the insidious contrary of this hyper-positive atmosphere is low pay by industry standards, low pay increases with any internal mobility shifts and ridiculously high demands from individual contributors. A lot of us are young and diverse hires who do not realize this is unfair treatment. All of the equity work is done with a focus on keeping white people comfortable and does not focus on truly leveling the playing field for diverse employees, especially if they may have been discriminated against in their past jobs (which is often the case). The managers are experts at delivering bad news in a corporate-speak, overly optimistic manner with little to no actual empathy for people’s day to day responsibilities (which are innumerable). Specifically with a lack of understanding that raising quotas only means paying their employee even less. If you are not smiling with cameras on, you run the risk of ‘not being a team player’ even if 90% of internal meetings could be done over email. This isn’t overtly expressed, but is definitely implied. Additionally, most of these meetings are just regurgitations of the same ‘go sports!’ mentality- we have to win! compete! grind!- that does not resonate with the employees who are simply looking to do quality work at a human pace. This emphasizes quantity-over-quality interactions and erodes at the delicate trust we have with our customers because they feel we’re only focused on an up sell or potential future upsell.

      avatar
      HubSpot Response
      4y
      This review is tough to read, and I'm sorry you're having this experience with us. It's a bit hard for me to directly action the feedback because I can't tell which organization or team you work in. I understand that is likely by design as you are concerned with anonymity, which I respect, but if you're open to it, would love to hear or for you to connect with your business partner so we can assist in life-work balance, in meeting reduction, but also in moving past complacency and comfort to impact. Assuming you're in a customer facing role, we also have resources within the DI&B team focused specifically on supporting your org, so would love for you to reach out to any of us if you're comfortable doing so. Thanks for even considering this and for the feedback, hard though it is to read. -Katie
      2.0
      Nov 15, 2021

      The burnout is real.

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. I work with highly-intelligent people. The dad-jokes slack channel. My mentors.

      Cons

      I've been at HubSpot for 6 months and I've never felt such burnout before. The workload is unsustainable and when I bring this up to my manager, I hear, "Oh that's totally normal, all new hires feel that way." This baffles me -- if everyone feels overwhelmed, why don't we recalibrate the workload/expectations? I see my team members editing Google Docs at 11, 12 at night on the regular, which indicates to me that the work/life balance on my team (in particular) is lacking. I dreamed of working at HubSpot for almost 5 years. Now that I'm here, I'm realizing that it's not a good fit for me, which is crushing.

      avatar
      HubSpot Response
      4y
      Sorry to hear this feedback--as you know, we are doing a lot to focus on burnout, so I'm hoping you've spoken with your HRBP on this as we'd love to help understand what's happening on your direct team if you're open to sharing it. -Katie
      1.0
      Feb 21, 2019

      Stop Treating this like an Entry Level Role

      Support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits (unlimited vacation and sick time, ability to work remotely if need be)

      Cons

      -Not enough time in the day to be both a thorough support specialist that SFTC, and gain skills in a specialized area -Most reps work 9 hours a day and are praised for working over time, despite minimum pay. working overtime seems to imply you are better (from a peer to peer standpoint, and manager to employee) -Inappropriate to set a metric for "tickets" as opposed to "customers" at such a high number. I think you would solve for a lot of issues if you hired and trained your support reps in certain areas of the product-- you are doing a disservice to both your support rep and your customer (not setting up anyone for success) -This role should not be advertised as a way to get somewhere. you need to start hiring people that absolutely love to troubleshoot software--you also need to be way more transparent about the types of troubleshooting that is going to be "encouraged" (namely, writing HTML and CSS. This is a huge skill, learning a language... not something to be excluded from a job description or even the interview) -Speaking of "encouraged" troubleshooting... It needs to be way more obvious what a support rep should be responsible for doing. This expectation should begin when the customer purchases the product---and also, make this way more clear during training -Your wiki is disorganized and impossible to find anything relevant, including your Knowledgebase. Noone can find anything in these places by just searching a subject; Google seems to be the solution. Please organize your resources. -Your "culture" consists of primarily white people

      avatar
      HubSpot Response
      7y
      Ouch, tough one to read. We are doing a lot of work with Support leadership right now to achieve a few important things: 1) Great clarity internally and externally on what Support folks can expect daily in the role so there is alignment of expectations from the start 2) Better ways to use automation not just to help our customers succeed with self-service and in-app support but also to empower our Support reps to find answers they need quickly, and 3) Thinking of customer success more broadly, including customer NPS in Support but also including a deeper partnership with the product team to empower joint responsibility across our teams on customer happiness. My hope is that those things will help address some of the concerns you outlined in your review. Regardless of how hard they are to read, I appreciate your candor and feedback in helping us grow better as an organization. Sincerely, Katie
      Viewing 79 - 81 of 4,151 Reviews
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