Glassdoor reviews

5.0

100% would recommend to a friend

(746 total reviews)
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Owen Humphries

Not enough data to show CEO approval

100% positive business outlook

Glassdoor has an employee rating of 5.0 out of 5 stars, based on 746 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Glassdoor employee rating is 36% above average for employers within the Informatique industry (3.7 stars).

Reviews by job title

746 reviews
3.0
Jan 4, 2017
Recommend
CEO approval
Business Outlook

Pros

I worked at Glassdoor for well over three years. During that time, I was fortunate to be a part of incredible growth. Being part of that growth, especially in a leadership capacity...was challenging but rewarding. I hired some wonderful people, collaborated with them, watched many of them grow and flourish...had a lot of fun, and learned a ton along the way. There are a lot of wonderful things about Glassdoor. I moved across the country in 2013 to take the position I did, and that type of a move isn't something I took lightly. I did it because I believed in the mission, and wanted to make an impact with an organization that expressed the need to grow the Customer Success division. At my core, I'm more passionate about the customer than the average person, and I knew Glassdoor was creating something that felt different and they expressed the need to bring in someone like myself with industry experience. I couldn't have been more excited to start. I was provided with an opportunity to help product development, scale multiple divisions all while managing and supporting the Glassdoor Customer. Over 3.5 years in my role, and in leadership, we grew the team from 4 to 55 and had almost no employee attrition. We were able to do this because of the culture we created. Even with flat budgets, under-market compensation and lofty goals of 10-15% retention increases, this was never easy but we were united in the mission and hit our goals.

Cons

Even with this success, it was always challenging to work at a company that doesn't provide professional development. I had no leader/mentor focusing on my individual abilities, recognizing strengths (properly rewarding them) and most importantly, helping me improve and my professional flaws. I was hungry for someone to teach me more of what I needed to know to take myself, the organization we built, and the customers I so cherished to the next level. It became clear Glassdoor and I had different ideas for my future. I was ready to help continue growing the company, where our CEO preferred to hire from the outside. Admittedly, it was painful given all I'd been a part of. Rather than use my industry knowledge of nearly 10 years and more than 3 within the organization to help continue growing what we had built, I was asked to focus and build out a new division that wasn't part of my skillset, wasn't what I was hired to do and certainly not what I moved across the country and worked so hard for. It was clear this was the beginning of the end. Since the new leader was been hired, the CS culture has changed dramatically. Maybe that was the intent? If so, it has worked. The new leadership's actions, behaviors and words are contrary to the spirit of teamwork, and the culture that Glassdoor was founded on. Chastising/scolding individuals in meetings when asked about how changes impact others, and have people coming to me crying on a daily basis at how unhappy they are - I knew it was time. Knowing that our CEO was allowing this to happen and turning a blind eye because it's not an area he knows well, it just takes a toll on you, no matter how much faith you once had in the organization. I left a company and a team I loved because I no longer could sit by watching the team and culture we built change so dramatically. It wasn't something I was on board for and several others since I've left have felt the same. Attrition has gone from nearly nothing to incredibly high (for Glassdoor, and specifically for the past history of the CS team). But like many of the reviews here, maybe attrition is the goal. To turn over the old and bring in the new. And if so, it is working incredibly well.

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Glassdoor Response
9y
Hi - I appreciate your thoughtful review and the great tour of duty that you had at Glassdoor. It's fair that we haven't provided new leaders with a lot of professional development in the past - as a startup, we relied on people to figure much of it out. And you largely did! But as we've grown, this is definitely an area that we are investing in more. It's also true that our CS team had to change as we scaled. It's been a bumpy ride and certainly leadership has gotten some things wrong, but the core structure is right and we are beginning now to see the benefits of this change. We have a strong foundation on which to build. I am really grateful for your contributions to Glassdoor. Thank you for the hard work, the candid feedback, and the unwavering support. robert
1.0
Jul 17, 2018
Recommend
CEO approval
Business Outlook

Pros

I went through a lot to get this role at Glassdoor on the growth team. My teammates were really great people and did a lot to help me get up and running. -Solid product and mission -Good benefits - Fun office atmosphere and perks -Competitive pay

Cons

I have a lot of them because my experience was pretty awful in the end. For starters, after receiving the offer, they were tiptoeing around the idea of pulling the offer back but eventually they did not ( I can't remember the exact wording but it was very confusing). They changed my start date 3 times. It took them a month and half to decide whether or not I had a guarantee or not for the first few months I was not on book. Once they did decide to give me one (it was generous) they changed the amount on me 2 times. Training was pretty good but I wish they would have had more of a focus on the growth side of the house. It was set up for new biz. Leadership had told me they wanted to hit the road with me and I planned a long trip in my territory only to have them bail on me last minute. I performed well on my own but it was just sign of how upper management effects the day to day big time with their last minute asks. I feel like no matter what I did it was never enough, I brought back a solid verbal from a client that we were going to grow an additional 80% and I got flack for it. I felt really good about all the work I put in and the result was really big for my book and team but the feedback I got was that I needed to push the client even harder. This all came to a head when I was let go without any prior warning or notice, despite being lauded company wide just a few weeks before for hitting my monthly quota. Just days before I was also told I had been performing well and had been great a receiving the coaching management had provided to me. I also had forecasted to crush my goal for the current month, so there were no signs of poor performance. Additionally, in the weeks prior to this management had laid out a program that had specific criteria we needed to hit to be in "good standing" and it was mentioned that there would be conversations along the way if an individual was not meeting those standards. I never had any of those conversations. This was a really shady situation as I was randomly pull into a room and told I no longer had a job at Glassdoor (given no explanation whatsoever about why I was let go). Leadership said one sentence and then left the room, it was gutless. I do not know who was truly behind this or why I was let go. I went back to collect my things and the entire side of the office was cleared out so I could not interact with anyone. Just a terrible situation while working at a company that preached transparency and living by G.R.I.T. This was just like a company with a bad GD rating, there were no values I was just a number to them. I had two former colleagues in the interview process with GD and had to tell them that I was let go out of nowhere without any information given to me. It did not make GD look very good at all. A lot of things were said about this company and my team being a family but frankly this was not my experience based on the results of my employment. Dealing with HR was not pleasant at all either. They shut off my Cobra when they were not supposed to and were just difficult to deal with in general. Oh and I think in general because its a young company, there is a lot of drinking together and for me personally I feel like it set me back not being in that crowd as I don't drink much. And of course after all that they just sell the company a month after my termination so that may have certainly played a factor in things as well. Apparently its all about the all mighty dollar and selling out to a foreign company. Overall I would say I just wish things went differently, I felt ok most of the time and enjoyed being there and just battled through these issues thanks to the support of my teammates. I never would have thought this company being who they are and what they represent would have treated me like this. Be careful.

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Glassdoor Response
7y
First off, I want to thank you for taking the time to share your feedback. We believe Glassdoor is a special place where our employees have a great opportunity to thrive and excel and it's disappointing to hear that your experience did not match up to those expectations. In particular, as part of our 1:1’s and performance reviews, we aim for employees to understand where they stand at all times so difficult conversations or certain decisions are not a surprise. We are certainly aware that we are not perfect and will take your feedback to heart as we continue to evaluate and modify both our onboarding and performance management approaches. We wish you nothing but the best going forward. Matt Kessler VP Enterprise Sales
1.0
Apr 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Glassdoor has attracted some genuinely cool people and the idea of working for a "Startup" in a new market sounded appealing.

Cons

Where to start... If you are a seasoned sales pro, this is not the place for you. Many have come and many have gone. Your CV will get you the interview, your performance in the interview will get you the job and then prepare to forget everything that has made you successful and exist in a world of Sandler and scripted sales, asking nothing but a series of questions to the point where you are making the person on the other end of the phone uncomfortable. You hate when it's being done to you and now you're doing it to others, with your manager listening in! You will be assigned a book of 1500 accounts but expect them to be blasted by hundreds of templated emails by the SDR team and burnt. Aggressive American sales tactics are enforced and celebrated at Glassdoor with awards being handed out by the SDR Team Lead. But incredibly high activities have worked in the past for the US market, but we're not in the US market. You cannot conduct this way in Europe and not expect to be burnt. You are not allowed to go after new business?! This was always the biggest mystery at Glassdoor, new business AE's can not go after new business. Non-stop expansion stories in the Irish media, with job announcement all across the country. 400 jobs in Dublin etc, and the company isn't a customer of Glassdoor, what will I do next?? Nothing, back to your book of accounts. With every major US tech company having an EMEA operation in Dublin, you would think that in a new market, this would be the lowest hanging fruit for the Dublin and London office. But no, when the topic is raised with management the response is "you have 1500 accounts you should be focussing on." Glassdoor hasn't figured out how to approach MNC's from beyond the US. The sales strategy is inbound focused - Pump the marketing engine full of cash and measure the outcome - organic traffic to free profiles. SDR receive inbounds and are not expected to qualify the lead. They are expected to uncover a Need before passing it to the AE. Again, another big mystery at Glassdoor, why is the success of the SDR and marketing team being inflated?? It makes no sense, the business is hurting the business. You will be forced to work a worthless pipeline and forced to do the job of an SDR. And then you will be asked in 1:1's "if you asked the correct questions" or "did we get enough pain". AE's are treated like poor behaving volunteers. Selling the product is a cycle of rinse and repeat, the same series of questions, the same presentations, dressed up to uncover an incredible amount of pain and presenting on what is essentially a coat of paint on a shop front. You will hate yourself after the first quarter. EMEA management are like fish out of water. Inexperienced, incredibly political and emotional. In place to enforce Sandler and "learnings", through call breakdowns, 1:1's and team meetings. Weekly meetings sometimes hit 7 hours per week! Madness. Glassdoor love to enforce the methodology, over and over again. Friday afternoons meant it was time for the weekly, throw my colleague under a bus session, with 15 AE's and managers listening to one of your bad calls followed by a round the room critique. How embarrassing for those involved. Your manager will contact you through IM, Whatsapp and email at all hours, weekends and when you're on annual leave asking about your pipeline. There are no boundaries. The fall on the sword moment will be that they just want to make you successful and that's why they're reaching out. No perks to speak of. Typical in the tech industry due to the demands and nature of the business, good companies provide perks to ease stress. Glassdoor in the US provides perks and operate in a world where feedback and concerns are encouraged and acted on - They become better employers by doing this. In Dublin, there is one perk to speak of, a shared Nespresso machine in the shared kitchen of a serviced office. Completely unacceptable for a "Startup" who have been trading in Dublin for 14 months, carrying an EMEA HQ stamp. You will be told that business is creating a true startup environment which is something not everybody gets's to experience, (so count yourselves lucky?!). Obviously a complete cop-out. Apply for a role if you want to start a sales career in the tech industry. It would seem that previous experience isn't required and that the culture fit is what's most important. So if you can conform to the micromanagement and what I've outlined above, you'll do well. What a truly disappointing experience.

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Glassdoor Response
9y
At Glassdoor, our aim is to help people everywhere find jobs and companies they love, and that begins with our own employees. We are in the business of transparency and I’m sorry to see that you did not feel comfortable being this transparent while you were part of this organisation. Where we agree completely is that we have an amazing team in place and they continue to impress and inspire one another everyday. In fact, our top performers are the ones who seek the most coaching & raise their hands to collaborate with marketing and SDRs to come up with solutions to problems. They also embrace collaboration and teamwork, seeing group feedback as an opportunity to learn from one another vs. an opportunity to roast a colleague. I’m sorry to hear our culture wasn’t for you, but I appreciate your comments. They are helpful as we evaluate what works for different teams and locations, and I appreciate that you took the time to share. We wish you luck in your future career.
Viewing 22 - 24 of 746 Reviews

Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.