Where do I begin? The last year at Glassdoor has been a complete mess for Customer Success. Culture turned into nothing but gossiping and complaining. Even our Sales counterparts would make constant comments about how bad we had it. In hindsight, it was warranted because eventually it all blew up once the pandemic hit. Senior management is BAD, particularly in CS, and they are aware. They've shared our feedback of them and it's pitiful. They completely lack compassion in every single decision they make and constantly miss the mark. It started to become clear in the last few months that Glassdoor was really lacking vision and the ability to reinvent. Site traffic was down and our customers were bored with our offerings. CS superstars started finding new jobs/leaving. In addition, internally, there were many smaller announcements and decisions being made that were red flags to me. It felt like they were trying to cut costs in any way they could. An example would be, in Customer Success, they announced a re-classfication of employees changed us to hourly workers, and took away unlimited PTO (with no comparable alternative). This was all under the guise that it was "legally required" and "in our best interest" (so that we could get overtime). We all saw right through it. The announcement was tone deaf and dishonest. Teams started challenging the decision and then some were able to get reclassified and after feedback, they magically were able to bring unlimited PTO back (shocker) shortly before layoffs (meaning they would not owe us much if any vacation time). This is the constant theme of leadership, both in CS and company wide. There is always some shady motive to every decision. The fact that they were able to determine a layoff of 1/3 of the workforce was necessary so soon tells me all I need to know about the future of Glassdoor. They haven't been able to reinvent themselves and I'm sure it's only a matter of time before they are one with Indeed.
I would have the same feedback if I weren't laid off.
