Foundever reviews

3.9

77% would recommend to a friend

(19,194 total reviews)
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Laurent Uberti

83% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Reviews by job title

19K reviews
1.0
Jun 10, 2024
Recommend
CEO approval
Business Outlook

Pros

some of the people who train you are amazing. Work from home opportunity. Nice office, with snack room, rest area and secured.

Cons

Some people who train you don’t seem to want to be there. Inconsistency in training and agreed upon policy practices. When working from home, unable to get assistance from coach or any team leaders the system they had in place for contacting support from the coaches and team leaders did not work most of the time. A lot of people saying one thing teaching you one way only to find out it was incorrect and having to learn a new way made things very frustrating and confusing. When I became sick, I would call out to confirm that I was sick only for the general manager to call me on a day that I was not working on the weekend. I did not realize they called me. They did not leave a message so when I came into work on Monday, I found out that I had been terminated because I did not respond on Saturday, which was my day off, but I called and got confirmation from my coach and everything was OK on our end, but the general manager did not have my back and just seem to want to get me fired. I was extremely sick and bedridden. Did not give me the opportunity to get doctors note and not give me a warning like I was taught in training no warning given just termination for being sick..

2.0
Jun 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Paid time off for all employees. Amazon gift cards of $10, $25 or $50 for meeting or exceeding metrics.

Cons

As people quit or were let go through the years, they just heaped their duties onto other workers. This happened especially at the management level. Raises only when your state's minimum wage went up. I was let go after 12 1/2 years, without notice because they decided to no longer employ people from Washington State. It's believed that was due to the "high" minimum wage in WA State. Although they said they had an open door policy I once got chewed out for bringing something to my direct supervisor because it involved her supervisor. No clear chain of command.

1.0
Feb 28, 2024
Recommend
CEO approval
Business Outlook

Pros

decent hourly wage, remote work,

Cons

supervisors are untrained, constant tech issues, micromanage every second not in the 'proper' phone status, third merger was disastrous (when it became Foundever, everything became a headache! before that, I was REALLY enjoying the job!)

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Foundever Response
2y
We appreciate your candor on your review and sharing your experience with our organization. I agree that the wage and remote work are good pros. We appreciate when our associates take the time to let us know what is working and where they would like to see positive change. This is why we have implemented our MAX (My Associate Experience) program. It allows our associates voices to be heard and allows them to share their experiences and idea's on how we can make our company the best place to work which includes training managers. We will be sharing this experience with the appropriate teams. Jasmin at Foundever
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