Foundever reviews

Everything I can think of. This company is absolutely horrible. If you are looking for wfh, look elsewhere unless you get hired onto an account other than Intuit. The training is only 10 days and you will not be prepared because it consists of modules. The trainer is just a moderator in the virtual classroom. I have worked at several call centers and this is by far the worst one. I felt extremely unprepared going into the production and I’m not alone. Most of my co workers feel the same. It’s not worth the headache and neither is the pay, which is pretty low. Absolutely no one responds to questions in the main support channel, they expect you to hit metrics that aren’t realistic with the tools they provide, and even their Tier 2 support is horrible and useless! Run FAR FAR AWAY!!! I should’ve listened to the negative reviews and known better when an interview wasn’t ever required. I will never apply to this company ever again. Idk whose people stay at this place and/or are giving it 5 stars. It’s definitely NOT. 0’s across the board if I could.

Where to start? Management here are incredibly poor at their job. Certain upper managers seem to have a "staff are disposable" mindset. Constant rotating door of staff. Enough that they have 2 full time trainers, who train a new group every 2nd week each. The Clients aren't happy with the company as with an almost constantly new workforce, many mistakes keep happening. Rather than making an effort to keep current staff, they pander to new staff until they are out of training. The stark contrast between training and "going live" is incredible. Many people quit fairly quickly once they realise how difficult it is to keep up with KPIs and expectations.