Foundever reviews

The journey/process to promotion is very difficult. Took 3 tries to be accepted into the Coach role. My very first application was simply lost altogether. The equipment that we have to work with leaves much to be desired. Each representative used to have their own headset, but now headsets are locked down to the computer desks. Desks are shared, and most of the time they are filthy. The entire building is due for a remodel or overhaul. Hiring practices are questionable, as we mostly get people who don't seem to want to work for anything. Taking the calls can be frustrating, but it's not an overly difficult job to do. Our client rarely listens to any feedback from those of us who are out on the call floor day-in & day-out servicing their project. Furthermore, there is little-to-no wiggle-room when it comes to our after-call surveys. Countless times, I've witnessed a survey that was mixed up, messed up, or just blatantly not valid, but the client makes us eat those surveys, and it messes up people's quality scores. As other reviews here have noted, the quality scores are primarily what determine your ranking in the shift bid. Don't be ranked too low, or you'll be stuck on an overnight shift with split days off =/.

The computer locks anytime it's inactive for more than 10 minutes, and has to be unlocked twice to get back into the virtual desktop. So, if you're on break or lunch, you're going to go over trying to get back into the system even if you were back on time. The trainers tell you to come back at 12 minutes so that you're not late. So, you can't take your full 15 minutes minute break. If you go over on break time, or if you take a few minutes of personal time, you have to take that out of your total break time. Break times are also dependent on how many hours you work that day. 8 hours = two 15 minute breaks. If you work less, you get less break time. If you have already taken your two breaks, but you unexpectedly leave early, they recalculate your break time (that you already took) and it'll make it look like you're over your break time, even though you had no way to prevent that. They only give a 30 minute lunch, even if you work a 10hr/4day schedule.