Foundever reviews

3.9

77% would recommend to a friend

(19,143 total reviews)
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Laurent Uberti

83% approve of CEO

70% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Reviews by job title

19K reviews
1.0
Jun 23, 2015
Recommend
CEO approval
Business Outlook

Pros

They try to help you in the beginning.. They are motivational in the beginning...some of the managers try to help answer questions.

Cons

Feels like organized labor. Micromanaging...They say the walkers/mentors are going to help you, but most of the time you have to wait too long, leaving the customer waiting on the phone too long. That's why Comcast has a bad rep b/c they farm out their work to other companies who pay less. Sitel may be more successful at keeping employees if they had more user friendly software. The software is hard to navigate and you waste more time correcting codes so the computer will accept it. Also having 8-10 different usernames and passwords is excessive and overboard. Also kind of a click....you either fit in or you dont. The more successful you are the more they like you b/c you know its all about the money, today.

1.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

You can get a job here pretty much no matter who you are, whether you're fit to be in close quarters with others or not.

Cons

1) The pay sucks. 2) They take money from your pay at every opportunity, for every supposed "legitimate" reason. Having to pay for equipment that you need just to do your job being a prime example. 3) Character asassination and slander run rampant, and it is particularly sad to see it from management towards employees. 4) They literally don't want you to have a life outside of work. EVERYTHING needs to be Sitel, or centred around Sitel.

2.0
Sep 17, 2014
Recommend
CEO approval
Business Outlook

Pros

working from home is the only pro with this company.

Cons

The level of communication is awful here. When I requested a shift change to have Sundays off, they changed my schedule for one week and after that, it went back to the same schedule as before. I was constantly pressured to work overtime hours from coaches even though I clearly made it known that I could not work additional hours because I was in school. They go back on their word and say one thing, but do something else. THE PAY METHOD IS HORRIBLE!!!!! I set up direct deposit from day one and had nothing but issues in receiving my pay. During my training, several of us had to receive pay cards because our pay was so behind and I am still waiting on my two paychecks to this day!!!!

Viewing 85 - 87 of 19,143 Reviews

Glassdoor has 24,569 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.