Foundever reviews

Initialy I had the perception that It would be great to work with Sitel but later on I realised that I was wrong. It has been really pathetic experience and that's because of the management and authorities. I was a part of Trainline, and was not planning to leave the organisation any sooner; however, due to the behaviour of the management I had to plan my resignation way early than expected. The behaviour that i have mentioned above is that even after working for almost 3 years during the few months before my resignation i was considered as a distraction for one of my male colleague who was in the process to be promoted as a TL and also a good friend of mine. Because of such comments that were frequently and indirectly being used towards me I had to take a step as I had to keep my self respect. They also modify the policies as per their own whims and fancies. They keep on providing incorrect and false information about so many things. They stated that the fnf time frame is 45 days but later on changed their statement and said it takes 60 working days. They also stated that the salary cycle was meant to be from the 21st of the last month till the 20th of the current month but after I left the office and was waiting for my FnF amount, they credited less amount than expected and gave us the reason that this was never the case and the salary cycle starts from the 1st of the month. As a cherry on the cake when i checked the details of my salary slip they missed out to give credit the additional amounts of my incentives. When I raised a question about this they just shrugged it off by saying that I was not eligible and even though incorrect information and false promises were given which caused mental stress and a financial distress, it will only be considered as a feedback. But the funny part was that I was eligible for all those mentioned amounts as I already checked that with my team leader and also helped them to rectify the mistakes made by the management during my last days in the office. Overall it was a pathetic experience as the management considers themselves and act like tyrants showing off their authority and power with sugar coated words. They have a tendency to hold grudges. They don't know how to fairly treat the tenured employees who have been working for a long time and has shown pure dedication and that is the reason that their process Trainline doesn't have tenure people left as they leave the organisation in disgust in order to find a company who can atleast appreciate them. My suggestion is there are better companies with a cooperative and more coordinated management out there.

The training felt rushed and insufficient for the job itself, resulting in many people just being thrown to the wolves. Management was disorganized and wasn't receptive to employee feedback. If you aren't a "yessir," you won't go far with Sitel because they are only looking for numbers and pencil pushers to meet unrealistic survey review expectations.