Foundever reviews

An absolute shambles. The training is barely adequate, the environment is one of toxic positivity that does not promote any sort of constructive criticism, the guidance is poorly written and the systems are clunky (and when they stop working, which they often do, you can expect a hit in your pay). Many team leaders are condescending or absent, have no idea what they are doing and no skills in managing personnel. If you have a question they will simply copy and paste information you already have or pass you on to someone else. If you need to get in touch with the absence line, good luck. Booking holidays around Christmas was made nearly impossible, and reasonable complaints were met with drivel about how important our job was, as if that had anything to do with their lack of organisation. More generally rotas were not given more than two weeks in advance. They preach about mental health and empathy, but when it comes to their agents they follow none of their own advice. There is little to no job security, not even when a campaign gets extended, and don't expect to be given any meaningful feedback on your performance, just a generic script.

Mismanagement, extremely bad pay, they say it starts at 16$\hr but you got MTO which stands for mandatory time off every single along with LOW LUNCH which is mandatory long lunch and that is unpaid so you would only end up working 60-65 hours bi-weekly and sometimes even less than that. Help is not provided often times when needed in the Chat rooms that they’re provided so you would end up wondering what to do and what to provide the caller with most of the time and raising your AHT which is your call time and then getting coached that your AHT is very high. Custumer’s are extremely aggressive and humiliating and often times angry and there is literally no one to appreciate that hard work that you constantly do in any way wether it’s your coaches , managers or customers. There has been months were I literally could not afford my rental because of MTO/LOW LUNCH and if you get sick here’s the biggest problem you won’t get paid for your sick days no matter if it’s only 1 day and they’ll still give you mandatory time off and there is no way to make up that time because if you try to on your day off they will also give you MTO if there are no enough callers. Please be careful when choosing your employers and if you have set goals or you’re trying to save money do not consider SITEL because i can assure you will be highly disappointed.