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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,209 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Oct 19, 2021

      Desperate

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      They hire almost anyone. Just pass their entrance exam showing you know how to listen and type.

      Cons

      Awful morale. Every day going into this place was the worst day of my life. Getting yelled at on the phones takes a lot out of you.

      1.0
      Oct 7, 2021

      Get This Job ONLY If You Are Out Of Options And Are Desperate

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home due to Covid only

      Cons

      Everything from extremely disorganized management and coaches to pay and benefits and ridiculously high volume call center ( keep in mind you are dealing with people that have just involved in some unfortunate and frustrated auto accidents...SO think about how NICE the members can be). ..you will also be taking reports on homeowners stuff...like wind and hail property damage. There's no culture and nothing ( and you are not actually doing any adjuster jobs like they told you...you are just taking a first notice of loss over the phone and assigned it to some adjuster)...all you do is logging to some computers the sec you clocked in and take calls after calls for 8 to 12 hours until your 2 fifteen minutes break and 30 minutes lunch break. Each call can take anywhere between 15minutes to 2 hours or more unless if is a transferred call, which does not happen often. Don't get me started on the licensing tests...so not worth it $16-17 an hour and remember that you will not be doing any adjuster work...so I'm not sure why all those adjusters tests are required.

      avatar
      Foundever Response
      3y
      Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We work hard on creating a positive experience for our associates, and I understand here that we were not fully able to deliver that promise to you. We’ll definitely use your feedback to make the necessary adjustments.
      1.0
      Sep 21, 2021

      Lack of support

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay Campaigns Benefits: medical, dental, vision Approved tuition reimbursement

      Cons

      Management does not care about individuals, only focused on results Training is subpar Attendance policy Schedule Little to no support Tuition reimbursement is for devry university only

      Viewing 295 - 297 of 19,209 Reviews
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      ReviewsFoundever reviews

      Glassdoor has 24,647 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.