A lot of hostility by hotel partners toward the company. Makes it difficult to have a productive conversation. Completing a “sale” often had minimal effects on your KPIs, and led to questioning what you were actually doing. So much of the job is automated that it can get boring.
Work can be very repetitive. If you’re not a die-hard sales person, this job isn’t for you. Hotel contacts you work for are often busy, leading to entire days where you can’t reach anyone over the phone. It was described by recruiters as being way more analytical and data driven, and not salesy at all. In reality, I was worried that I was losing skills and falling behind due to lack of learning or stimulation.
Upward mobility is hard past the associate level, despite messaging.
Promotion is entirely based on favoritism or scarcity of upper level positions. A lot of folks at Market Manager or above were put there when the org was smaller, did not necessarily earn their title. Managers insistent that promotion is based on ethereal qualities that are hard to qualify, when in reality promotions only happen when there’s a vacancy.
The excellent benefits and work balance create complacency on certain teams, it was frustrating to see coworkers on their phones or social media for entire days barely doing work. Due to high turnover, a lot of mediocre employees were hired, which was demotivating to existing employees. It certainly made me question my own worth and qualifications.
Favoritism
Can feel a bit “fratty” and immature at times
