The customer DOES NOT count. Managers play with your lives and the company gives 0% work satisfaction.
Pros
Discounts on a few contract, meeting like minded people. That's really about it to be honest...
Cons
Salary poor for what we do and deal with on a daily basis, very old computers to work with, poor technology being used by the company who sells the latest phones and tablets, customers come last, targets first. No chairs to sit on. And finally...pinpoint; the biggest waste of time this planet has ever seen. We stand for 9 hours a day. We get paid peanuts. We have so many targets to meet, and we allow our bonuses to be controlled by those who have no problem with the store service but issues with the network. Yes i am talking about "World Class Service Score". As for targets, they don't allow us to give the customer what they NEED, but rather what WE NEED THEM to HAVE in order for us to hit target. Like Geek Squad - we force it on them telling them to take 2 weeks free. They then forget to cancel it and come and blame us. Oh and if anyone wants to cancel their contract - forget it! The company minuses it from the stores margin. What does this mean? STORES MAKE UP LIES SO CUSTOMERS GO TO ANOTHER STORE. We say "No manager" or any old crap so they go to the next nearest store.
