This company is a disaster that started with the acquisition of ACS by Xerox in 2010. Xerox never actually assimilated the multitude of individual companies that had been acquired by ACS over the years. As a result, each "business unit" worked like an independent amalgamation of the individual companies that focused on a segment of the capabilities offered by ACS. Xerox did attempt to forcefully institute Xerox over-engineered processes and requirements and they subjected the ACS workforce to Xerox management. This caused the ACS management to drop out of the company and start their own competing efforts in every segment of the capabilities that Xerox was attempting to expand into. The lack of assimilation and management focus on the ACS business units and their overbearing efforts to make those business units to comply with Xerox practices, made Xerox "Business Services" a disaster. There was no focus on execution and accomplishment but rather overbearing but unfocused management. Organizational charts changed weekly, reorganizations occurred constantly and the atmosphere ended up being top heavy with no allocation for positions that would actually execute work. This caused many contracts to fail, at all levels, from billion dollar projects to smaller projects that caused many previous customers to terminate contracts and initiate litigation against Conduent. Upper management continued to work in a fantasy world of crazy revenue estimations and they struggled to define and communicate an identity for the company. As such, it has only become a pawn in games of major stockholders while they continue their smoke and mirrors strategy. A poor environment for anyone to attempt to make a living let alone build a meaningful career. Many people and their careers have been negatively impacted by this company.
