Conduent is a disaster - Sales Conduent Employee Review

1.0
Jan 30, 2020
Recommend
CEO approval
Business Outlook

Pros

None, none, none, none, really.

Cons

This company is a disaster that started with the acquisition of ACS by Xerox in 2010. Xerox never actually assimilated the multitude of individual companies that had been acquired by ACS over the years. As a result, each "business unit" worked like an independent amalgamation of the individual companies that focused on a segment of the capabilities offered by ACS. Xerox did attempt to forcefully institute Xerox over-engineered processes and requirements and they subjected the ACS workforce to Xerox management. This caused the ACS management to drop out of the company and start their own competing efforts in every segment of the capabilities that Xerox was attempting to expand into. The lack of assimilation and management focus on the ACS business units and their overbearing efforts to make those business units to comply with Xerox practices, made Xerox "Business Services" a disaster. There was no focus on execution and accomplishment but rather overbearing but unfocused management. Organizational charts changed weekly, reorganizations occurred constantly and the atmosphere ended up being top heavy with no allocation for positions that would actually execute work. This caused many contracts to fail, at all levels, from billion dollar projects to smaller projects that caused many previous customers to terminate contracts and initiate litigation against Conduent. Upper management continued to work in a fantasy world of crazy revenue estimations and they struggled to define and communicate an identity for the company. As such, it has only become a pawn in games of major stockholders while they continue their smoke and mirrors strategy. A poor environment for anyone to attempt to make a living let alone build a meaningful career. Many people and their careers have been negatively impacted by this company.

Explore other reviews about Conduent

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

Cons

High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

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