Checkout.com reviews

3.9

79% would recommend to a friend

(1,106 total reviews)
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Guillaume Pousaz

86% approve of CEO

84% positive business outlook

Checkout.com has an employee rating of 3.9 out of 5 stars, based on 1,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Checkout.com employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Aug 24, 2022
Recommend
CEO approval
Business Outlook

Pros

- Good people on my team - Free lunch - Office has showers

Cons

When I joined almost a year ago, the company was expanding rapidly and there was an energy about the place. In short, it felt like we were winning. A few months ago there was a screeching U-turn and the focus switched to aggressive cost cutting (in spite of a very recent capital raise). I actually don't think that this is the cause of the issues outlined, but it has certainly laid them more starkly (when the tide is out, you can see who's been swimming naked - think that works here). The response to this will undoubtedly be "blah blah blah market conditions", but much of the below has always been true and many other companies aren't doing the same. Specific issues: - The management team has fostered the sort of 'us' and 'them' culture you see in large companies, with little in the way of the benefits. - Pay feels well short of industry standards. In assessing the market, I would say that up to a 50% increase would be possible and a number of my team have experienced the same. - When discussing progression, I have had (and heard of) conversations along the lines of "I think you should get it and you deserve it but leadership are capping this atm". Computer says no!! - Unsurprisingly, there is now open talk of interviewing and exit strategies within my team - even in front of the managers. Based on my experience during after work conversations, my team is not unique in this front. Not ideal for morale! - There has been very little in the way of recent pay rises in spite of the existing underpay and inflation levels - Only 24 days holiday per year - Equity options are a bit of a joke. Strike price is at the value of the last raise (hugely overvalued) and even getting this felt like drawing blood out of a stone. Most startups offer actual equity (or options with a negligible strike price) and even FTSE100 companies do the £125 per month with them matching thing... Much of the above would bad, but possibly tolerable. However we have to endure periodic calls with the leadership team where they stand on a stage and dish out a lovely little dose of patronisation just to rub it all in. The CEO says things like "peace and strength" and the people team person nods in a way that she probably thinks looks concerned and empathetic. If they literally said we're paying you as little as we think we can get away with and offering hardly any equity because it will make us more money, I'd at least have some respect for them!

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Checkout.com Response
3y
Hi there, First of all, thank you for taking the time to leave us such a detailed review on your time with us over the past year. We appreciate it, and it’s good to see you enjoyed some of our benefits and collaborating with the people on your team. As we go through a time of tremendous growth, along the way comes some uncertainty and change so it’s understandable that you’ve mentioned that initially in your review. We want to stress that we do everything in our power to be transparent with our people while we embark on this journey, and apologize if you’ve ever felt our methods of communication to be patronizing -this would never be our intention. We take your comments on board regarding our compensation. We’re sorry to see you’re particularly unhappy with these areas in particular and we’d like to let you know we are constantly working to improve our benefits packages. We work in a collaborative environment and want you to feel empowered to be able to grow and develop with us, so we’re sorry to see you feel those opportunities haven’t been forthcoming for you. We will also take this on board. Thank you for your work and contribution to the company so far, and if there is anything else you’d like to add, please don’t hesitate to reach out to: people.aquisition.team@checkout.com. Thanks, The People Team.
1.0
Apr 1, 2024

Feels like scale but actually stagnant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company is investing in rebuilding the culture with more opportunities to come together in-office; happy hours, mid-afternoon wellness classes (though, who has the time to workout, shower, and return to work mid-afternoon).

Cons

While the company is working to bring people together through happy hours, considering we're required to be in-office, it is continuing to cycle through check box exercises in regards to diversity initiatives. All employee meetings have been painful to watch with the bro-mance/culture happening in real-time. Celine who is the only woman on the exec team once had a voice is now seemingly scripted and no longer part of business conversations. It feels as though she's no longer 'at the table' which is disappointing. You will need a very flexible mindset to be here and a malleable work ethic. Be prepared for the skills you were hired for will not be utilised, considered, or credited, and if you can adapt to that, you'll be fine. On the job, self-training, available but also be sure you are a high performer.

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Checkout.com Response
1y
It’s great to hear you recognise the work going into further developing our culture. We’d also agree that a flexible (and growth) mindset is a valuable tool to employ at Checkout. Inclusion is critical to us, and we are committed to creating a safe and supportive environment for all employees where these issues can be raised in a safe space and act on it. We always look to address these issues and improve our culture.
1.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

- Great pay - Nice and fun colleagues

Cons

- The Executive team believes they have the best intentions but never listen to what the employees want - Priorities change every quarter, projects and teams get shuffled and destroyed on the regular - There is no sense of ownership as everything is questioned and might be reprioritised - The entire Higher management team is males only - There is little to no focus on the employees experience and progression, the focus is always on the customer and how to make more money quicker - Work from home is a very upsetting subject to the exec team. They are putting a lot of pressure on people to return for 3 days a week but offer little understanding

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Checkout.com Response
1y
Thank you for sharing your feedback with us. We value your input and take your concerns seriously. Here's how we are addressing the points you've raised: Executive Team Listening to Employees: We acknowledge the importance of listening to our employees and are actively working to improve this. Our regular Q&A sessions with the executive team are designed to foster transparency and create a safe space for employees to share their opinions. We strive to ensure that all feedback is heard and respected. Frequent Changes and Team Restructuring: As a fast-paced company experiencing significant growth, changes in priorities and team structures are sometimes necessary. We understand this can be disruptive and are committed to improving communication around these changes to provide a better sense of stability and ownership for our employees. Sense of Ownership: We aim to create an autonomous environment with ample opportunities for growth and development. We are working on ways to better maintain project stability while making necessary adjustments to align with our evolving goals. Diversity in Higher Management: We recognize the need for greater diversity within our higher management team. We are actively working on improvement programs and specific initiatives to promote diverse talent within the company. Recently, we have promoted internal talent and are continually seeking to enhance our diversity efforts. Focus on Employee Experience and Progression: Our structured career paths and pay-for-performance culture are designed to support employee progression. We are continuously looking at ways to improve the employee experience and ensure that our focus extends beyond customer satisfaction to include the well-being and development of our employees. Work from Home and Return to Office Policy: We understand the concerns about the return to office policy. At Checkout, we strongly believe in-person collaboration provides more opportunities for our employees to come together to collaborate and build meaningful relationships which creates a better sense of belonging, connection, and community. That's why we ask employees to come to the office three days a week Addressing Employee Issues and Focus on Minority Groups: We are committed to addressing the issues employees face and improving processes to tackle accumulated problems effectively. Our commitment to diversity includes adapting processes and supporting internal communities to ensure all minority groups feel valued and supported. We are also bringing in specific programs to enhance our focus on diversity and inclusion. We appreciate your feedback and are dedicated to making continuous improvements to create a better work environment for all employees.
Viewing 79 - 81 of 1,106 Reviews

Glassdoor has 1,160 Checkout.com reviews submitted anonymously by Checkout.com employees. Read employee reviews and ratings on Glassdoor to decide if Checkout.com is right for you.