Checkout.com reviews

3.9

79% would recommend to a friend

(1,106 total reviews)
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Guillaume Pousaz

86% approve of CEO

84% positive business outlook

Checkout.com has an employee rating of 3.9 out of 5 stars, based on 1,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Checkout.com employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Jan 1, 2024
Recommend
CEO approval
Business Outlook

Pros

free lunch, perks, nice office views

Cons

Raised too much money and will never achieve its last private valuation, forget about IPO anytime soon even though all interviewees are led to believe IPO is around the corner. Clown show internally with very high executive turnover. Exec team is always on some wasteful useless travel to some international office or conference only to pontificate about cost cuts and repeated layoffs. Sales/GTM teams run the show in the US so you have to be on good footing with them to do anything. A lot of red tape and bureaucracy to do basic things. CKO is masquerading as a 'tech' company but is a glorified support shop for Crypto and NSFW merchants. Not a very impressive merchant base/pipeline.

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Checkout.com Response
1y
"Thank you for your time in leaving feedback, all employee opinions and experiences matter to us in improving our communication, leadership and ways of working. We're glad that you appreciated some of the perks we offer to our employees including free lunches and a brilliant office space in a great location. We're genuinely sorry that your experience with Checkout.com has not been positive. We are committed to being #BetterEveryDay, but recognise that the unique environment here will not be a fit for everybody. We have made a number of difficult decisions during our journey, but believe in doing the right thing rather than the easy thing, and are committed to building a stronger business, and a better working environment in the future. We believe strongly in the quality and calibre of the merchants that we support at Checkout, and are sorry to hear that your opinion of our exec team falls short of the standards we set across the business. We have a responsive and agile leadership team who value transparency and trust in communicating with our people, and work hard to ensure they reflect our values and operating principles closely. Thank you again for your feedback.
1.0
Mar 24, 2023

Office politicking

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place for people who have a high degree of office politicking and showboating.

Cons

A better representation of the culture would be a clinical building with office cubicles. Department leaders do not clearly articulate their vision or goals to teams, they're inexperienced and completely uninspiring. The HR team are not a people function, they are a business support function. Performance reviews are a display of power and influence over others. There is no benchmark criterion for individuals. They have surveyed employees to learn that the majority prefer a remote/flexible working style but despite the results, they reported that yes, while they acknowledge the results, they will be increasing the number of days required to be in-office anyway. They do not subscribe to the idea that happy employees generate more profit. The reality is, this isn't a company that listens or cares about their employees. They have many checkbox programs and exercises that do not hold real value. Many remaining employees are stretched and have no comfort in job security despite doing what is told of them. The best way to succeed isn't the resilience or grit - it's how well you play the game. You can't trust your manager - who likely have no influence - to help you succeed. You have to be prepared to advocate and make yourself visible to VPs or executives that make the unilateral decisions. This is an unsafe environment for your job security and mental health so if you decide to join, be sure the comp package balances that cost and sacrifice.

2.0
Jan 31, 2023

Unfortunately can no longer recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company made lots of money from crypto. Competitive equity packages have finally been granted to senior VPs & SVPs (but not to everyone else) Fun company retreats and office parties before covid

Cons

Everyone expects further layoffs in 2023 Recently HR projects, processes & systems have done more harm than good People are burning out as the company continues to evolve into a corporate that's run without empathy from the US. Good people are leaving faster than they're joining. A few years ago I would encourage friends to join CKO. Unfortunately this is no longer the case.

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Checkout.com Response
3y
Thank you for your feedback. It’s truly helpful. As you know, our global employee base has scaled significantly since the start of the pandemic, so it’s been important to evolve our practices, processes and systems to meet the growing needs of our people and our business. Our intention isn’t to complicate things or make things feel bureaucratic, and we don’t always get things right. Your feedback helps us learn and get better. Regarding your comment around equity packages: 90% of our employees hold equity now. We implemented this equity program in 2022, where in all employees are eligible to receive equity. We want and need our leaders (and all employees!) spending more time in-person with their teams and on the ground in our largest hubs. To that end, we have curtailed our remote hiring practices across the board and have asked our leaders to be in the office and/or consistently traveling to where the majority of their teams are.
Viewing 43 - 45 of 1,106 Reviews

Glassdoor has 1,159 Checkout.com reviews submitted anonymously by Checkout.com employees. Read employee reviews and ratings on Glassdoor to decide if Checkout.com is right for you.