Checkout.com reviews

3.9

79% would recommend to a friend

(1,106 total reviews)
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Guillaume Pousaz

86% approve of CEO

84% positive business outlook

Checkout.com has an employee rating of 3.9 out of 5 stars, based on 1,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Checkout.com employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Sep 4, 2023
Recommend
CEO approval
Business Outlook

Pros

- The recent work from elsewhere policy with 2 consecutive weeks allowance per calendar year… (only 2 weeks really??)

Cons

- A futile cycle of frequent Peakon surveys, conducted with no tangible outcomes and the employees' feedback seemingly vanishing into thin air. Allegedly, these insights are merely regarded as symbolic gestures “signals”, acted upon only if deemed suitable. This prompts the question: why invest my time in sharing my thoughts if they are destined to remain unheeded? - Mandating a return to the office for three days weekly, disregarding employees' persistent objections and regardless of the overwhelming cascade of negative feedback repeatedly expressed in surveys. These concerns, once voiced, seem to dissolve into obscurity, neither acknowledged nor communicated. This directive impacts individuals with family responsibilities or those hired during the pandemic living outside London. Such employees are coerced to either resume in-person work or confront the grim alternatives of resignation or layoff, a stark reminder of their expendability. - The CEO used to be engaged, attentive, and friendly but lately, he's become apathetic, seemingly driven solely by his ego. He's ignoring everyone around him and isn't taking their opinions into account anymore. The executive team is going along with whatever he says, without considering any feedback from the 2,000 employees. It's a far cry from his earlier stance that the company's strength lies in its employees. Now, he's all about putting customers/merchants first, showing a clear shift in his behavior and priorities. - The frequency of layoffs have fostered an atmosphere of perpetual uncertainty, where one's professional fate hangs in the balance day by day. The unpredictable nature of tomorrow's prospects, coupled with the absence of job security, stems from the unceasing waves of organizational reshuffling and restructuring. These changes, driven by a desire to optimize financial statements for investors amidst the tumultuous economic backdrop, have inadvertently transformed the workforce into subjects of an ongoing cost-saving experiment, rather than nurturing an environment of stability and growth

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Checkout.com Response
2y
Thanks for your feedback and sorry to hear that your current experience has not been more positive for you. As you know, we’re not perfect as a company and trying very hard to get better every day, especially as we stay agile. Checkout.com is not a company for everyone, and we know that being in the office three days a week isn’t something that every employee will agree with or want. We believe it’s best for our merchants, our employees and our company overall. If there’s additional feedback you have or anything you’d like to discuss, feel free to reach out to me directly. Your feedback truly helps with how we think about things, actions we might take and how to make Checkout.com a place where our people can thrive. Thanks. ~ Kerry, Chief People Officer
1.0
Feb 17, 2023

Lions and tigers and bears, oh my!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary Benefits Food Rooftop View of the statue of liberty

Cons

Checkout.com is a company that thrives on racism, sexism and bullies. Do NOT come work here if you're a woman, are any other color than white, or have any opinion that doesn't fall in line with the politics of this company. Noone will listen to your reviews. Noone cares. Checkout.com will make sure to get rid of anyone with a voice as they mask layoffs through PIPs or low ball reviews to hope you resign. The amount of voluntary turnover is sad. We've lost amazing leaders and have replaced them with leaders made of stone. Humanity is gone here. If you want to be part of the sequel to "I Robot" then please make sure you apply. If you want to be asked how your day is going, if you want to have someone on the Eteam acknowledge a hello in the hallway or care about you at all, then this is not the place for you. Checkout.com is ran by dictators and you only succeed if you become a minion and lose all verbal skills. Be sure to leave your integrity, ethics, morals, and basic humanity at the door. Be grateful you still have a job and keep your mouth shut as you work in what feels like nothing other than the actual hell mouth.

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Checkout.com Response
3y
I’m sorry to hear you feel this way, as I don't recognize this to be our culture or our values at all. Fair treatment, equal opportunity, and a zero tolerance policy of discrimination has always been and continues to be foundational for us. Our people and leaders are our biggest asset. - Kerry V. V. - Chief People Officer
1.0
Nov 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Loads of talents to learn from. Nice office with free lunch, good compensation.

Cons

High toxicity within management, zero safety. New values were put down are throats recently, such as "talk straight" or "one team", but management does not apply these values to themselves. Unfair career progression, with random people sitting in Senior Director positions, and talented people stuck down there because they're not on the right projects/products or working with the right people. Top management relies on a mafia from the early days, who cannot be criticised. If you're not part of this mafia, nothing great will happen to you.

Viewing 40 - 42 of 1,106 Reviews

Glassdoor has 1,159 Checkout.com reviews submitted anonymously by Checkout.com employees. Read employee reviews and ratings on Glassdoor to decide if Checkout.com is right for you.