Chanel reviews

3.8

72% would recommend to a friend

(1,238 total reviews)
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Leena Nair

80% approve of CEO

52% positive business outlook

Chanel has an employee rating of 3.8 out of 5 stars, based on 1,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chanel employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Sep 8, 2015

Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brand prestige, Employee discount, Product Training

Cons

HR is a joke. Instead of retaining talents, their old school practices and inability to benchmark your salary correctly against the right function, level or expertise at the industry level are driving away all the talented employees. The good ones only stay for 3 years max because favoritism and ass-kissing are strongly encouraged

3.0
Aug 26, 2014

Assistant Product Manager

Recommend
CEO approval
Business Outlook

Pros

- Chanel prides itself as a trend setter so many creatives rolled out always seek to excite and surprise its customers (i.e. impactful videos on social media platform etc...) - Major staff discounts to beauty and fashion products (great perks if you are a woman!!) - The luxury brand itself already adds value to your CV

Cons

- Artistic department (AD) seems to be the "GOD" in the organization as they have final say in the creatives. They steer the direction of most launch campaigns after taking brief from the marketing teams. However, 40% of the time, they lose sight of real consumers' needs (since they are not on the ground) - Lack of a creator for its beauty segment now that Peter Phillps have joined competior, Dior - Lack of communication among different teams in headquarters. Everyone seems to be doing their own things which leads to disconnection and incomplete information - Materials for launches are typically late or incomplete= lack of communication - Local markets have less flexibility to adapt or modify launch materials given by headquarters, leading to frustrations as the marketing team may feel that its creativity is restricted - Career progression can be slow as people seem generally quite happy to stay in their role in the next 10 years

1.0
Sep 1, 2010
Recommend
CEO approval
Business Outlook

Pros

The employee discount is great, and I made some friends while working there.

Cons

Management is incompetent. They don't know how to motivate their employees. They don't appreciate their employees or give them credit for ideas or a job well done. The Finance dept. turnover is tremendous. Has no one ever tried to figure out why? Isn' t that what an HR Dept. is for? The only reason that most of the managers have been there for decades is because they could not possibly find a decent job elsewhere. The good employees leave, and the incompetent ones stay. There is very little room for advancement or promotion. They nickel & dime the lower employees, but the executives get all the perks. The "caste" system in this place is horrible. They should try to treat all the employees equally, benefits, bonus, vacation, etc should not be based on your job title. Glad I got out when I did. Don't miss the place at all.

Viewing 103 - 105 of 1,238 Reviews

Glassdoor has 2,962 Chanel reviews submitted anonymously by Chanel employees. Read employee reviews and ratings on Glassdoor to decide if Chanel is right for you.