Chanel reviews

3.8

72% would recommend to a friend

(1,238 total reviews)
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Leena Nair

80% approve of CEO

52% positive business outlook

Chanel has an employee rating of 3.8 out of 5 stars, based on 1,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chanel employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Apr 30, 2018

Mess, no matter how you spin it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discount, Health Benefits, Allowance for Clothing, Pension and 401k, and nothing else I can think of for the time being.

Cons

Not a company with feedback culture, regardless of whether you solicit it or attempt to provide it professionally. A lot of wheels spinning with no outcome. Over abundance of “collaboration” that leads to no results or too many opinions to make a decision. In stores, you’ll also find the stereotypical environment one would expect from this type of brand (cattiness, talking behind the back, etc). That said, HQ teams are a bit more down to earth. A lot of fear to ever pull triggers because “this is the way it’s always been done”. Caution: careful with working for a privately held employer that has no one to report back to but themselves. Decisions (that actually get made) are usually not the best and cause ripple effects of issues down the road.

1.0
Oct 15, 2024
Recommend
CEO approval
Business Outlook

Pros

-The company has name recognition, though its reputation within the industry is not as strong as it may seem from the outside. - Generous time-off policies, including two weeks off in the summer, summer Fridays. -The office is centrally located in Manhattan, in a well-maintained building, offering convenience for commuting. -Hybrid schedule (3 days in the office, 2 at home) -Compensation is somewhat competitive for the industry, and health insurance options are standard, though not particularly exceptional.

Cons

- Since 2020 the company focuses heavily on hiring diverse talent, but struggles with retention, as many minority employees face unique challenges and lack adequate support. -Assertiveness, creativity, and ambition are qualities praised in certain employees, but similar behaviors from black, asian and latin@s are often undervalued, punished or overlooked. -Leadership lacks transparency, and promotions seem arbitrary, with many managers appearing under-qualified and threatened by experienced hires. -As a private company, there’s minimal accountability for poor decision-making from leaders, and spending often focuses on the wrong priorities. -HR processes are dangerously inconsistent, and reports about workplace issues are frequently mishandled, creating an environment where serious concerns are not adequately addressed.

2.0
May 26, 2017

Chanel

Recommend
CEO approval
Business Outlook

Pros

- amazing history and heritage - top notch training/on-boarding program in Paris; really gives you a full understanding and deep appreciation of the brand - great employee discounts - great work/life balance (in some departments) - generally nice people

Cons

- slow to adopt change and technology - lacks process and understanding of roles/responsibilities - extremely hierarchal; directors and above have more perks and power but is not consistent across the board - leadership and global teams often need to weigh-in on extremely tactical matters - very little collaboration or transparency with French/global teams - training/on-boarding program in Paris is only available to directors and above but there's no consistency for when an employee goes, so it could be within 1 year or within 5 years - all communication and work relies on individuals so there is no standard way of doing anything; everything is an exception - extremely political; those who know how to work the politics will go far - managers receive very little training or guidance from the company so some teams are extremely competitive while some other teams are very chaotic. All depends on the manager - leadership is often not in sync; causes mass chaos, confusion and frustration among 'doers' - difficult to move up - offers the very minimum legally required maternity leave

Viewing 76 - 78 of 1,238 Reviews

Glassdoor has 2,961 Chanel reviews submitted anonymously by Chanel employees. Read employee reviews and ratings on Glassdoor to decide if Chanel is right for you.