CarMax reviews

Asking commission people to work for free, snow removal, merchandising, VIN Verifications. Literally stealing money from sales people since OMNI channel went live. CXC associates could literally never talk to a customer but if a remote lead was submitted, sales people automatically lose half their money once the customer makes it to the store and sells the car. Even though they could have literally done 100% of the work. This company talks about having a culture of integrity but it should be called the culture of hypocrisy. Everything they have done to make the customer experience better has made it worse for the sales people. I didn’t work there to feel good about my job. I worked there to make money and that has become harder and harder since December 2019.

Commission based pay is very poor and hasn't changed since 1993, company has made changes that directly make that pay even worse, you'll often need to work on your days off as not to lose money, they say you don't need to meet quotas but I watched many employees get bullied into quitting when they did poorly (I was not one of them).