CarMax reviews

3.5

59% would recommend to a friend

(8,192 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,192 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Jul 8, 2023
Recommend
CEO approval
Business Outlook

Pros

None none none company has gone down hill and very woke they will be the next budlight

Cons

Horrible company since they take all our pay away.. 1/2 or 1/3 split commisons becuse some incompitant CEC associate answers the phone.. Appraisal money gone stock money for PC cut in 1/3... Micro managing to the bone. Once was a great company now it's horrible toxic environment they keep finding ways to take money away. Pre CEC I was making 130k a year now lucky to make 80k for triple the work

3.0
Apr 5, 2023
Recommend
CEO approval
Business Outlook

Pros

The opportunity to be employed remotely is great. It is extremely helpful for those who are parents and have little to no support with their children.

Cons

When they are able to accommodate single parents better, this will be a great place to work. They expect the needs of the business to come before the needs of the employees. It’s pretty unrealistic at times and extremely tone deaf to the importance of the role single parents contribute to their family structure.

1.0
Dec 10, 2022

Technician's beware !!

Recommend
CEO approval
Business Outlook

Pros

The hourly rate was good because they gave yearly raises. But they would find a reason to fire you after 10 years because you were making more money than a lot of the managers. It made no sense, but be ready.

Cons

I worked as a retail mechanic for 11 years at Carmax. They would send me 10 or 15 cars first thing in the morning, and expect me to diagnose and have parts ordered for all of them by 10 am or so, every day. Anybody knows, you can not really diag that many cars in 2 hours. So everybody cheats .... they just guess. One guy used to diag his cars at his computer terminal ............ he would not pull most of the cars in the shop. If you can not diag 10 or 15 cars in 2 hours, you will be considered slow and no good. So you had better be a good lier and scammer if you want to make it has a retail mechanic at Carmax. Management knew it was all a big scam but they played along with it because they were part of it. The pay was flate rate Mitchell time only ..... which is very close to factory warranty time ............. which means a small pay check for the mechanic unless you were really fast .............. wink, wink.

Viewing 259 - 261 of 8,192 Reviews

Glassdoor has 8,361 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.