CarMax reviews

3.5

60% would recommend to a friend

(8,181 total reviews)
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Keith Barr

54% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Mar 1, 2011
Recommend
CEO approval
Business Outlook

Pros

You get a small discount on their overpriced cars. You may may get a few sock options. You get to buy their merchandise.

Cons

No pre allotted PTO or carrying over unused leave - If you need time off, it is entirely at your manager's discretion Absolutely no respect for their employees No professional growth Nasty and ruthless management

1.0
Mar 2, 2009
Recommend
CEO approval
Business Outlook

Pros

The best reason to work for Carmax is that if you are tired of lying to and stabbing customers in the back, pretending that you are going to talk to a manager when you are not, being ripped off by your sales managers and finance managers, and so on.; then you will enjoy the no haggle, no hassle approach of Carmax. Carmax considers itself a low pressure sales environment, as opposed to no pressure or high pressure. You will pay a price however in that Carmax sales consultants earn far less money than their counterparts at the traditional car dealerships.

Cons

Sales consultants are paid a flat commission which has not risen in over ten years. At $150 per car, imagine how many cars a salesperson would have to sell month in and month out to support a family. Turnover is continuous. Also, advancement is virtually non-existent. Carmax hires and promotes friends for upper management positions. Some sales managers have been waiting for years to be promoted while others who have never sold cars before are immediately thrown into assistant store manager and location general manager positions. The benefits, which were too expensive and too limited to begin with, are now being slashed as sales drop dramatically under the current ecomomic downturn.

2.0
Jun 9, 2013

Quick Burn Out

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great People to Work With

Cons

Long Hours, Low Pay, quick burn out and little retention rate. Corporate would rather train a new person than ever pay great members already on team.

Viewing 22 - 24 of 8,181 Reviews

Glassdoor has 8,350 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.