Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 764 reviews)); "Great people and very diverse" ((in 467 reviews)); "Culture is great and rewarding" ((in 319 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 287 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 167 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 570 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 455 reviews)); "Managers have to write observations on you for everything that you do good or bad." ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 242 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

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3.5

60% would recommend to a friend

(8,181 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Mar 15, 2013

Employees Beware

Sales associate

Recommend

CEO approval

Business Outlook

Pros

The only pro to working for CarMax is that Sales People do not stand outside. Also, there is breakfast on Sunday for a boring war room meeting with people who really do not know how to sell cars at all.

Cons

This place is horrible. You have to purchase company approved uniforms only. From the company store only even down to hats, gloves and coats. The pay is worse than McDonalds. Also, the cars are not as great as they claim them to be. The training is ok but you are being trained by your future competition so they really do not do a very good job in training you at all. The pay is bad real bad very bad do not work here unless you just have to have a job.

1.0

Sep 25, 2012

business

Business office associate

Recommend

CEO approval

Business Outlook

Pros

it is a job and I am thankful but need more $.

Cons

low salary, micromanagement style in business office, everyone has an attitude. Leads are not leads they just delegate.

4.0

Aug 6, 2020

Very inclusive

Customer experience consultant

Recommend

CEO approval

Business Outlook

Pros

An inclusive environment for POC and lgbtq. The company is very open about BLM and we often have open discussions or “town halls” to speak on daily issues wether it’s about work or outside of work Great benefits

Cons

I wish i was able to change my schedule. I work 12pm to 9pm

Viewing 25 - 27 of 8,181 Reviews

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Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

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Employees Beware

business

Very inclusive

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