CarMax reviews

Management is pathetic. That includes sales managers, LGMs, all the way up to the top. They roll out training after training after training after training all of which you are required to attend while it takes you away from being able to sell vehicles. Oh, and you are not paid for these mandatory training's and meetings even though you are commissioned and can't make money while you're sitting in some meeting room for a couple of hours a week.. If you complain, they will find a reason to "coach" you on something you're not doing. The LGM at my particular store is nothing more than a communist dictator. He treats his sales managers and sales associates like garbage. In turn, the sales managers treat the sales people like garbage also. Management doesn't respect you at this company. They look down upon you.

The location LGM is the person that is supposed to lead with the company values but when they come in at 10AM or later and blow out the door at 4pm it's kind of hard to run your location. Also when the LGM is there they just raise havoc for the location team that is trying to deliver the best possible experience to the customers. The Company touts the fact that they have been voted the Best Place to Work by Fortune 500. I am not sure what they are looking at because they must not have talked to the team members in the locations, so this must be a nice to have sell job by corporate to make the company look better. When team members are made to feel bad or pressured because they need time off for illness or family needs this is not comfortable for the team member and those that have to work around them. When a person becomes ill at work and the LGM says “you can’t leave until you do this, this, and this before you go home or to the doctor it makes a statement that can be missed which is “we don’t care about you until we have gotten the work we need out of you for the day!” Add to all of the above that you are outside in all kinds of weather also you better have a note to from your doctor to let you off the snow removal team or you will find yourself disciplined for not being a team player.