CarMax reviews

3.5

59% would recommend to a friend

(8,186 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work , cool people.

Cons

Everything else, micromanaging, pay, management. I’m still traumatized.

4.0
Dec 9, 2025

CarMax status

Recommend
CEO approval
Business Outlook

Pros

-great training and mentorship -good opportunities for growth / internal promotion

Cons

-low pay for industry (especially considering no salary / base hourly).

3.0
Dec 9, 2025

Few Bad Apples

Recommend
CEO approval
Business Outlook

Pros

- XF has hourly pay as well as monthly bonus - Employee discounts - Some associates - The job really isn't hard just the people make it hard

Cons

- Poor training. Too many robotic modules to sit through - Overall quality - Too many vehicles get pushed through production causing an uptick in 90 Day warranty work needing to be done. Upper management will tell you to pass a car because "it meets standards". - Top management (GM upward) - Unsupportive behavior from management - Managers will hound associates that continually do their work efficiently and accurately, yet other associates will sit on their phones and not do anything but nothing is said to them. If they did actually say something to these associates, like they claimed, nothing ever changes. At some point upper management needs take action and relieve those associates of their position. - Hypocrisy - Managers will discipline you for calling out or being late, and turn around and cross themselves out of the schedule or hide in the office for most of the day.

Viewing 196 - 198 of 8,186 Reviews

Glassdoor has 8,355 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.