Few Bad Apples - Customer Specialist CarMax Employee Review

3.0
Dec 9, 2025
Recommend
CEO approval
Business Outlook

Pros

- XF has hourly pay as well as monthly bonus - Employee discounts - Some associates - The job really isn't hard just the people make it hard

Cons

- Poor training. Too many robotic modules to sit through - Overall quality - Too many vehicles get pushed through production causing an uptick in 90 Day warranty work needing to be done. Upper management will tell you to pass a car because "it meets standards". - Top management (GM upward) - Unsupportive behavior from management - Managers will hound associates that continually do their work efficiently and accurately, yet other associates will sit on their phones and not do anything but nothing is said to them. If they did actually say something to these associates, like they claimed, nothing ever changes. At some point upper management needs take action and relieve those associates of their position. - Hypocrisy - Managers will discipline you for calling out or being late, and turn around and cross themselves out of the schedule or hide in the office for most of the day.

Explore other reviews about CarMax

5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is great I love how it is ran

Cons

Everything is great the way it is

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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