CarMax reviews

3.5

59% would recommend to a friend

(8,184 total reviews)
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Keith Barr

44% approve of CEO

49% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Oct 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits, Somewhat flexible schedule, *very few* but some of the people are great!

Cons

Rumor mill, Childish coworkers and some managers, Unprofessional, Pay never increases and you basically have to move out of state to continue moving up in the company.

2.0
Oct 10, 2023

Retail Sales

Recommend
CEO approval
Business Outlook

Pros

Sales process is customer friendly, simple, easy and efficient. No drama.

Cons

Process is designed for efficiency and low expense for the company. Great for the beginner or someone close to retirement but would not recommend to anyone with experience looking to make commissioned retail sales a career. Pay is very low compared with competitors. This is not a highly skilled position and the pay rate reflects that. High turnover rate.

1.0
Sep 29, 2023

Micro Managing

Recommend
CEO approval
Business Outlook

Pros

Met alot of cool people

Cons

I use to be a branch manager for 2 banks and if this is what CarMax calls a manager that is a joke. If writing and posting huddles and asking about numbers is all you do that is not management at all. You are a copy paste robot telling a pod what the expectations are. They terminated me for doing some 3 day investigation cause i wasn't making outbound calls. I made more outbound calls then not and had valid reasons for not calling cx back. They don't care they monitor your screen and watch your every move. hence the micro managing. Feel bad for these managers and senior managers that only know the CarMax way and never seen the other side of the gates.

Viewing 172 - 174 of 8,184 Reviews

Glassdoor has 8,353 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.