CarMax reviews

3.5

59% would recommend to a friend

(8,183 total reviews)
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Keith Barr

44% approve of CEO

49% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Jul 22, 2023

Just say no

Recommend
CEO approval
Business Outlook

Pros

Some very kind coworkers across departments.

Cons

Store manager, pay, policies, benefits, pay for clothing, all "awards" and "gifts" (i.e. nominal Christmas gift card to fast food restaurant) all came out of next pay check, backstabbing encouraged silently by managers, unfair scheduling, company takes nearly half of commission in "split" since policy changes, unrealistic insurance rates and terrible coverage (even worse for women and families), lost a lot of employees after they were injured (some seriously), employees are expected to clear lots and vehicles or ice/snow for minimum wage ABOVE regular hours and duties, extremely rare promotions (though they will put you in-training status for higher positionsthen take as much advantage of you as possible for YEARS until you finally leave) and if you do get promoted, you have to relocate.

4.0
Apr 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Great culture. Leadership walks the talk of treating associates with respect and making sure there is good work/life balance. Great opportunities to learn and grow. Growing company with new career opportunities emerging all the time.

Cons

The senior leadership at the corporate office is not diverse, and women seem to have a difficult time breaking into the senior ranks. Leadership has long had a reputation of being like a fraternity of like-minded white men, which is slow to change.

4.0
May 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Some mgmt care. Mostly good place to work.

Cons

The new CEC do nothing but cut our pay in half. Was supposed to save time to see more people and 90% of the time it is messed up and takes longer to complete a deal. If someone puts a car on hold or online finance without ever speaking to a CEC (customer experience center) person you get half of normal commission. These people are paid with our commission cuts and top guys get bigger bonuses. When we used to have our eoffice, if the same scenario happened there would not be a split and the other person got the whole commission due to no contact. Total contradiction. They have effectively reduced my annual pay by at least 20% at the current rate of the number of 1/2's or 1/4 deals. Trying to talk to regional mgmt give lip service when bringing up concerns. It was a total joke when they were at our store to promote the process. If you make too much noise your told to hush or you become insubordinate. Unless you kiss up you will not get promoted as it is a good 'ol boys club. So if you make noise ^^ say good by to moving up.

Viewing 130 - 132 of 8,183 Reviews

Glassdoor has 8,352 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.