CarMax reviews

Now for the cons... 1) The pay is the worst I've seen in any sales job I've ever done. 2 weeks ago, I OWED the company money for a 50hr work week because I had returns and couldn't get a good deal to close to save my life. I have NEVER had a company make me pay them to work for them. 2) There is so much micromanaging that it constantly feels like I'm suffocating in needless busy work and training paperwork. This can be in the form of eoffice forms that take more time to full out than the actual call, or monthly file reviews that bring no value to my training. 3) Unpaid weekly trainings that can last an hour or more rarely bring anything but frustration. Unpaid lockups at night means I'm leaving sometimes an hour or hour and a half after my shift ends. Unpaid "merchandising" of cars that other departments dump into the wrong part of the retail lot. Unpaid this, unpaid that... blah blah blah. 4) Appraisals. Appraisals are the worst. I have zero control over the number that comes back from the appraisers, yet the survey dings me, the customer hates me, the amount I'm paid for the time spent doing the appraisal only comes in if they sell, and only if they sell without buying something else. If they trade in a vehicle my workload doubles for NOTHING EXTRA. Come on yall, that's bull. 5) If you want to move up, be a man, and be ready to kiss upper management man-butt. As a female, it is nearly impossible for them to take me seriously. I have more experience than half the jack wagons that are managers here, and yet I can't seem to get them to even entertain the idea of me advancing my career.

Non-competetive hourly wage (this is the ONLY reason I left the company). Yearly merit increase has a cap of 3.5%. The only way to make a decent living is to move into a salaried position. Growth opportunities ARE there for the taking, but their interview process for growth candidates is grueling. Unless you are able to sell yourself, there's a distinct possibility you won't pass MAP (Management Assessment Panel). I've found that the best "talkers" are the ones that pass MAP, not necessarily the most qualified. The assessment panel consists of 3 or 4 senior management employees that have never met the growth candidate before. They assess the candidate solely on the full day of questions that are conducted at a regional location. The candidate also compiles a presentation "selling" himself on why he should move up with the company. The panel has no idea how the candidate handles day to day activities in the store. P.S. This is not a rant from a previous employee that didn't pass MAP. I was a growth candidate, but declined the opportunity due to the MAP process. I worked at Carmax for over 3 years and saw entirely too many valuable employees FAIL the assessment while undeserving employees PASS the assessment all because of their ability to sell themselves ( AKA: lie about their core values and work ethic).