Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 753 reviews)); "Great people and very diverse" ((in 449 reviews)); "Culture is great and rewarding" ((in 334 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 305 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 164 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 550 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 450 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 281 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 236 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

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3.5

59% would recommend to a friend

(8,182 total reviews)

Keith Barr

44% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,182 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

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Disability

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Reviews by job title

8K reviews

2.0

Apr 27, 2012

Cannot make money here unless you work 10-12 hour a day everday!

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Professional development Flexible schedule Great benefits Great coworkers

Cons

Commission only Too many salespeople to make a decent income 50+ retail hours per week Too many incompetent employees and managers No room for advancement unless you are good friends with upper management Low income for the hours and politics

1.0

Oct 12, 2010

The rudeness and arrogance by other Buyers was demoralizing

Buyer in training

Recommend

CEO approval

Business Outlook

Pros

The company has many positive aspects, yet working there is great if you are a part of the rat pack.

Cons

When working as a Buyer, I knew I was new at the job, yet was surprised over the arrogance and rudeness of other Buyers. The company promotes bad behavior and back stabbing.

1.0

Aug 13, 2010

KMX=:o(

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Flexibility of hours IF you work part time.

Cons

Compensation has not changed in 10 years. No room for advancement in the company.

Viewing 82 - 84 of 8,182 Reviews

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Jobs at CarMax

Business Office Associate

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

Business Office Associate - Full Time

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Cannot make money here unless you work 10-12 hour a day everday!

The rudeness and arrogance by other Buyers was demoralizing

KMX=:o(

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