CarMax reviews

3.5

59% would recommend to a friend

(8,182 total reviews)
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Keith Barr

44% approve of CEO

49% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,182 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Oct 20, 2013

Sales Managers Care About Their Bonuses - Not Your Rent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can make good money with or without a degree if you're willing to work 10-12 hour days 6 days a week, and be available 24/7 on your cell phone.

Cons

The commission is terrible ($160 for selling a car, which can take 2 hours or 2 months), the hours are long (shifts are 9-10 hours five days a week, and you ALWAYS end up having to come in early, stay late, or come in on your day off), and management only cares about the store making budget so they can get a bonus, so they don't care if they give your customer to another Sales Consultant and you lose your commission, because as long as the unit still gets sold, they're closer to their bonus.

1.0
Feb 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Used to be an excellent work environment, team building, managers interested in your career.

Cons

Inadequate training. Current focus is on text book type recurrent training instead of hands on. Senior and Regional management too far removed from the sales floor to see what works effectively. Definite double standards between management and sales.

1.0
Jun 18, 2012
Recommend
CEO approval
Business Outlook

Pros

May be close to home, may work outside, get to be around cars

Cons

They work with a point system, so even if you have the time to take off for sickness, your points will add up and they will write you up...enough points and you will be let go. Personally I had family problems when I was employed by them...both my parents were very sick and getting old and they could care less. They wouldn't let me off one day when both parents went to hospital on the same day. CarMax is the worse company I have ever worked for...if a company doesn't care about your family then you shouldn't work there. 2. They have had layoffs in the past...especially Florida...but they wont tell you about it. Seniority did not help, we had no clue how they picked who they laid off. 3. Never buy a used car from them...you will find out why if you work there for a while. They will give you a slight discount, but its NOT worth it when you see how much they spend on turning cars they buy around to be sold. 4. You have to wear uniforms (polos, pants, etc) but you have to pay for them. You can only buy from their own site so they get to make a profit. 5. They will change your job around and switch departments at the drop of a hat. They will give you no explanation. You may bust your butt and try to be happy in the department youre in and the next day you will be washing cars or doing some "other duties as assigned". At least tell me what I did wrong.

Viewing 79 - 81 of 8,182 Reviews

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