Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (144) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 761 reviews)); "Great people and very diverse" ((in 460 reviews)); "Culture is great and rewarding" ((in 315 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 284 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 548 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 449 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 283 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 239 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 228 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,185 total reviews)

Keith Barr

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Nov 29, 2011

It helped me know what I wanted to do and how to get there

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

Some great people to coworkers (good mix of people). I was in my 20s when I started and didn't mind retail hours.

Cons

I worked there before the recession and realized this was not the company to try to advance in. Keep in mind I went into the company with the mindset of this is was a job with the possibly of being a career. At the time they were hiring management from anywhere (I.E Block Buster, Chucky Cheese) just to fill the void for programmable bodies. I can't say that's what I wouldn't do but I knew I wouldn't be there forever . When I left management would be transferred in market 2-5 times before being up for a good position and that would be out of market.

5.0

Nov 7, 2011

Great place to work.

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

-Easiest place to sell cars. -No haggle prices keep you from having to go back and forth with a manager and the customer over the price of the car. -Take customers through the door in a rotation as opposed to everyone competing for leads. -Flexible hours for a car dealership. -Huge national inventory that can be shipped into any location making the selection process for the customer easier. -Cosmetic standards on cars are high. -Very laid back environment.

Cons

Commision is low. You need to be a top seller to make good money

4.0

Oct 12, 2011

Great managment, not so great commision.

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Managment is very open to your personal and proffesional life. They are always there to help you become better at what you do.

Cons

Commision is low. You need to be a top seller to make good money.

Viewing 8053 - 8055 of 8,185 Reviews

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Jobs at CarMax

Customer Service Consultant - Dallas (Remote)

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It helped me know what I wanted to do and how to get there

Great place to work.

Great managment, not so great commision.

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