Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 770 reviews)); "Great people and very diverse" ((in 459 reviews)); "Culture is great and rewarding" ((in 335 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 313 reviews)); "Good work environment to be in" ((in 176 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 554 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 460 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 284 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 244 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 238 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

60% would recommend to a friend

(8,203 total reviews)

Keith Barr

60% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Dec 18, 2013

Friendly great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good hours. Ability to track development.

Cons

Pay isn't very competitive when you look at industry

1.0

Dec 17, 2013

Terrible place to work!

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Lots of co-operation amongst the sales associate.

Cons

Micro management, $75 commission per car sold! (Unbelievable for the biggest and most profitable Automobile retailer in the World!!!), Secretive culture (managers order you not to tell customers the truth, and demand that you follow a very structured and rigid canned presentation) Managers treat their subordinates like they were sub-human.

3.0

Dec 16, 2013

Great people to work with; getting more and more formalized and less fun than used to be.

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

Name brand recognition so most customers are familiar with concept; quality vehicles; great to meet new people and help them without bias since paid same regardless vehicle purchased. No games to play with customers. Good money when sales happening. Schedule flexibility when achieve President's Club level. Good people to work with.

Cons

Often lots of down time; unpredictable income; most departments and employees not really emotionally invested in company. Is a job. As training gets more formalized, less individuality/skills necessary to be successful. Long days, often hard to tell if worth time spent with customers since may more may not buy that day. Great way to blow a beautiful weekend.

Viewing 7714 - 7716 of 8,203 Reviews

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Jobs at CarMax

Business Office Associate

Customer Service Consultant - Henderson (Remote)

Business Office Associate

Business Office Associate

Customer Service Consultant - Atlanta (Remote)

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Ratings by category

Ratings by demographic groups

Reviews by job title

Friendly great place to work

Terrible place to work!

Great people to work with; getting more and more formalized and less fun than used to be.

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