CarMax reviews

3.5

60% would recommend to a friend

(8,198 total reviews)
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Keith Barr

55% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
5.0
Jan 31, 2022

Hard Work

Recommend
CEO approval
Business Outlook

Pros

-Great Coworkers -Great Products -Company cares about employees and customers -Encourage employees to "do the right thing" -Decent pay

Cons

-Hard work to gross above $100,000 -Commission may unfairly be split with call center

4.0
Dec 22, 2021
Recommend
CEO approval
Business Outlook

Pros

- Work life balance is pretty good considering it was a sales job (rarely had to go in on my day off) - Can make ok money if you are a hard worker (Most of my paychecks were $1100-$1500 working about 45 hours every 2 weeks) - The people and relationships are the main draw to this company. At my store everyone was super laid back and worked together to achieve common goals vs cross department drama you might see at other dealerships - Its a sales job but I never felt like I had to hound people to buy something. You get paid the same off of every car so its less stressful because there is no reason to upsell.

Cons

- Pay is SUPER low for industry average. They also implemented a new system that whenever people call into the store location it gets routed to a call center. If the people talk to anyone there and a car gets placed on hold for them, the commission is automatically split (even if they just make the appointment and you do everything else) - Its retail so the hours are not the best, you will find yourself closing one night then opening the next every so often. - In the past few years they have gotten a lot more corporate and not in a good way.

5.0
Oct 5, 2021
Recommend
CEO approval
Business Outlook

Pros

-Demonstrate Core values in every decision. -Deliberate and comprehensive Strategy - always looking ahead. -Invests in the communities where our Associates live and work and the causes our Associates care about. -Outstanding culture - unique in my experience and certainly for large company. -Growth company! -Focus on transparency and Associate feedback. -Autonomy and visibility - as much as you want or can handle. -Lean leadership structure - bias toward efficiency and execution. -Performance and Talent Management interested in development and playing to Associate strengths.

Cons

No company is perfect for everyone all the time but CarMax lives our Core Values of "Put People First" and "Win Together" like no other organization. We have something special here.

Viewing 433 - 435 of 8,198 Reviews

Glassdoor has 8,367 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.